Customer Service Representative
7 days ago
Equal Opportunities
At Transport for Wales, we value diversity and inclusivity, recognizing that it makes us stronger and more innovative. We strive to create a workplace that mirrors the communities we serve, fostering an environment where everyone can grow and succeed.
Our Mission
We're on a mission to transform transport in Wales, making it fit for the future. We aim to inspire a nation to change the way it travels, promoting sustainable transport and combating the climate emergency. As a Customer Service Advisor, you'll play a crucial role in delivering exceptional customer experiences.
Key Responsibilities
You'll be responsible for providing a high standard of service, exceeding customer expectations in a busy multimodal operation. Your duties will include:
- Assisting customers in buying tickets at our booking offices;
- Checking customer tickets at ticket gate barriers;
- Working on platforms, ensuring the safe dispatch of trains;
- Assisting customers at our busy Bus Interchange.
Requirements
We're looking for individuals who can deliver excellent front-line customer service, possess strong communication skills, and are able to make decisions in a confident manner. You'll need to be comfortable working in a team or independently, and be willing to work a variety of shifts, including bank holidays and weekends.
Welsh Language Skills
While not essential, the ability to speak and write Welsh would be a great asset. We support and promote the use of the Welsh Language, offering opportunities for employees to develop and improve their skills.
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