Customer Service Representative
1 week ago
At Future, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact between our business and our customers. You will support customers while they complete their online comparisons, offer clarity on product information, and help customers take advantage of special offers that we have available.
Our ideal candidate will have experience in supporting customers within a contact centre environment or face-to-face. They will also have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
We offer a competitive salary of up to £25,000 per annum, as well as a range of benefits including uncapped leave, a share of our profits, and the opportunity to purchase shares in Future. We're a hybrid role, working three days from our Cardiff office and two days from home.
As a Customer Service Representative, you will have the opportunity to work with a range of customers, helping them to find the best insurance products for their needs. You will also have the chance to develop your skills and knowledge, working with a talented team of professionals who are passionate about delivering excellent customer service.
So if you're looking for a challenging and rewarding role, where you can make a real difference to our customers, we'd love to hear from you.
Key Responsibilities:
- Provide excellent customer service to our customers, both over the phone and via digital channels.
- Support customers with their online comparisons, offering clarity on product information and helping them to take advantage of special offers.
- Work effectively in a team environment, communicating with colleagues to ensure that our customers receive the best possible service.
- Develop and maintain a deep understanding of our products and services, ensuring that our customers receive accurate and up-to-date information.
Requirements:
- Experience in supporting customers within a contact centre environment or face-to-face.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a team environment.
- Basic IT skills, including Microsoft Office and Google Suite.
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