Service Advisor

3 weeks ago


Cardiff, Cardiff, United Kingdom Sytner Group Full time

About the Role

We are seeking a highly motivated Service Advisor to provide exceptional customer care and act as the vital link between our customers and the workshop at Sytner BMW Cardiff.

As a Service Advisor, you will inform and consult with customers on vehicle servicing, keeping them up to date at every stage and answering any questions or queries they may have. You will also liaise with technicians and workshop control to ensure vehicles are ready on time and provide expert advice on our products and services.

This is a challenging role where customer care always comes first, requiring you to build genuine rapport with customers, identify their needs, and provide tailored solutions.

Sytner Service Advisors work a variety of flexible patterns, including weekends, to ensure we provide our customers with the highest possible levels of service.

About You

We welcome applications from individuals with a willingness to learn and progress, as training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW.

Ideally, you will have excellent organisational and administrative skills, good attention to detail, and a strong customer service background, as you will be delivering high levels of customer satisfaction in a busy and demanding environment.

Why Sytner?

Sytner Group offers an industry-leading benefits package, including enhanced holiday entitlement, maternity, paternity, and adoption pay, career development opportunities, and a recognition of long service every year.

We are passionate about creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.


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