Arrears Executive

3 weeks ago

Cardiff, United Kingdom Tandem Bank Full time

**Job Title**:Collections Advisor/Arrears Executive
**Working Pattern**: Contractual hours will include Monday to Saturday between 8am to 7pm. However, operationally our opening hours are currently 8am to 4pm (with a 45 minute lunch break). Any additional hours worked is factored into the departmental Rota and /or lieu or paid in overtime.
**Salary**: Competitive base plus bonus and benefits
**Location**:Cardiff (Callaghan Square), Office based - hybrid working following successful probation

**At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Collections Advisor/Arrears Executive, ready to make an impact, we've got a space with your name on it**

**Your team: Collaborators in change**

Working in our Personal Loans team you will be the primary point of contact for customers supporting customers that are in financial difficulty and/or arrears.

Our commitment is to deliver outstanding service to our valued customers, achieved through the expertise and extensive training of our operational colleagues. We strive to consistently exceed customer expectations by ensuring our team is well-equipped to provide the exceptional service.

**We are Tandem - Where impact meets innovation**

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

**Your Impact: Building a greener tomorrow**

As a Collections Advisor/Arrears Executive at Tandem your focus will be on:

- Actively engage and build trust with our customers providing information appropriate to their individual circumstances. (e.g. complaints, vulnerability, fraud)
- Proactively manage accounts in arrears by completing outbound contact to establish the root cause and identify options to assist the customer in rehabilitating their account whilst achieving Company objectives.
- Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.
- Attain and maintain own competence to Training and Competence Scheme demonstrated by ongoing adherence.
- Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.
- Keep up to date with all Company/regulatory changes particularly those which affect own business area.

**We'd love to hear from you if you have**:

- Experience in a similar role within a financial services Collections / Arrears environment
- Ability to positively contribute to a team
- Ability to self-motivate and use own initiative to achieve individual target
- Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines
- Excellent attention to detail and a desire to provide excellent customer service.
- Strong communication skills with the ability to actively listen and show empathy

**Rewards that reflect your value, what's in it for you?**

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

- 25 days annual leave plus 8 days Bank Holiday
- An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
- Buy or sell up to 5 days holiday a year
- Healthcare cash plan through Westfield Health worth a minimum of £750 per year
- Electric Vehicle salary sacrifice scheme
- Cycle to Work salary sacrifice scheme and a free helmet
- Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
- Smart Tech scheme (buy goods with 0% interest)
- 10% discount on solar panels
- Tandem Hub for treats, cash back and discounts on UK retailers
- 2 days per year paid volunteering
- Free cereal, snacks and drinks in all offices
- Quarterly team social budgets

**Our Green Deal: Your Impact Amplified**
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

- Volunteer 2 days a year for charity > receive an early Friday finish
- Raise £200 per annum for charity > Tandem provide PR and marketing support
- Have renewable energy at home > receive an additional 1 day annual leave
- Drive an electric car > receive £500 towards a home charger

**Ready to make your mark?**

**Sourcing Model**

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies

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