Collections Executive

3 weeks ago

Cardiff, United Kingdom Admiral Full time

**Closing date**

**25/05/2024**

Admiral Money are looking for a **Collections Executive** to join on a permanent basis

Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT waitit’s not like what you see of the TV This role isn’t just about answering phones, it goes beyond that initial call. We put our customers at the heart of what we do, and when they are struggling to pay, we need people who can listen, reassure them and through effective questioning, understand what’s led them to be in their position. We need people to support and advise our customers to help get them back on the right track.

**About Admiral Money**

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. The journey started when we launched unsecured personal loans in June 2017, and since then, we have gone from strength to strength and have some exciting plans for the future. We’re on track to launch not one, but two new products later this year, Specialist Mortgages and Motor Finance, and we’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

**Your Career**

**Your Day**

Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.

We pride ourselves on our fair and ethical approach and helping every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.

**This could be the job that you have been looking for if**:

- You have experience within a similar role within debt collection/ arrears customer service or credit control. Confident to call customers in arrears and experience of arranging payment plans with customers
- You are naturally curious and inquisitive to help understand customer’s circumstances and how we can best support them
- You are customer focused and take pride in achieving good outcomes for people who need financial support
- You are willing to be developed, coached, and to take on board feedback
- You are comfortable in telephony-based role, enjoy working with others and have a positive work ethic
- You can deal with customers, can recognise customer complaints and provide problem resolutions in a fair and responsible manner
- You can identify vulnerable customers and carefully manage relationships with people in sensitive situations using empathy

**What you’ll Get**
- Working in place with a fantastic, people focused culture
- Hybrid working, 4 days per week from home with 1 day in the office
- Laptop and headset provided to work from home
- 25 days holiday plus 8 statutory Bank holidays
- Opening Hours - Monday to Thursday 8am to 5pm, and Friday 8am to 4.30pm
- Free Parking local to the office
- Admiral Share scheme

**Salary, Benefits and Work-Life Balance**

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

**Our Commitment to You**

All qualified applicants will receive equal consideration.

LI-Money #LI-HJ1

  • Collections Executive in Cardiff

    3 weeks ago

    Cardiff, Cardiff, United Kingdom V12 Retail Finance Full time

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. What's on Offer We are looking for individuals who wish to grow their...

  • Collections Executive in Cardiff

    1 month ago

    Cardiff, Cardiff, United Kingdom V12 Retail Finance Full time

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. What's on Offer We are looking for individuals who wish to grow their...

  • Collections Executive in Cardiff

    1 month ago

    Cardiff, United Kingdom V12 Retail Finance Full time

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.  What's on Offer  We are looking for...

  • Collections Executive in Cardiff

    3 weeks ago

    Cardiff, United Kingdom V12 Retail Finance Full time

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.  What's on Offer  We are looking for...

  • Collections Advisor

    3 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is looking to speak with experienced Collections Advisors for a new opportunity in Cardiff with a company that is reshaping the industry and allowing for great growth opportunities for specialists in Customer Service. **As a Collections Advisor, you will be**: - Guide customers through regulatory documents, including statements and...

  • Collections Executive

    2 months ago

    Cardiff, United Kingdom Admiral Full time

    Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT wait, it’s not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us something they can’t...

  • Collections Executive

    2 weeks ago

    Cardiff, United Kingdom Admiral Full time

    **Closing date** **11/12/2023** Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT wait, it’s not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them...

  • Collections Executive

    5 days ago

    Cardiff, United Kingdom Admiral Full time

    Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT wait, it’s not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us something they can’t...

  • Collections Executive

    4 days ago

    Cardiff, Cardiff, United Kingdom Admiral Full time

    Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We've a great opportunity to join our Collections team. BUT wait, it's not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us something they can't afford....

  • Collections Executive

    5 days ago

    Cardiff, Cardiff, United Kingdom Admiral Full time

    Closing date11/12/2023Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We've a great opportunity to join our Collections team. BUT wait, it's not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us...

  • Collections Executive

    5 days ago

    Cardiff, Cardiff, United Kingdom Admiral Full time

    Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We've a great opportunity to join our Collections team. BUT wait, it's not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us something they can't afford....

  • Collections Advisor

    3 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their accounts, providing your...

  • Collections Advisor

    5 days ago

    Cardiff, Cardiff, United Kingdom Tandem Bank Full time

    Job Title:Collections Advisor/Arrears ExecutiveWorking Pattern: Contractual hours will include Monday to Saturday between 8am to 7pm. However, operationally our opening hours are currently 8am to 4pm (with a 45 minute lunch break). Any additional hours worked is factored into the departmental Rota and /or lieu or paid in overtime.Salary: Competitive base...

  • Collections Advisor

    4 days ago

    Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their accounts, providing your...

  • Arrears Executive

    3 weeks ago

    Cardiff, United Kingdom Tandem Bank Full time

    **Job Title**:Collections Advisor/Arrears Executive **Working Pattern**: Contractual hours will include Monday to Saturday between 8am to 7pm. However, operationally our opening hours are currently 8am to 4pm (with a 45 minute lunch break). Any additional hours worked is factored into the departmental Rota and /or lieu or paid in overtime. **Salary**:...

  • Events Account Executive/senior Account Executive

    2 weeks ago

    Cardiff, United Kingdom Freshwater UK Full time

    **Events Account Executive/Senior Account Executive Description** **Base**:Cardiff Head Office with FW Flex (hybrid working) **Salary**:Circa £23k per annum **Closing date**: Monday 29 April 2024 **Position**:Full-time role We are looking for a team player who can demonstrate enthusiasm and passion with a desire to drive growth collectively in a busy...

  • Customer Service Executive

    3 weeks ago

    Cardiff, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus commission and benefits **Type of work**: Permanent **Location**: Cardiff About the role We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our brand new Cardiff Click & Collect branch and help customers get excited about our products. **We offer our Click & Collect Product...

  • Customer Service Executive

    3 weeks ago

    Cardiff, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus commission and benefits **Type of work**: Permanent **Location**: Cardiff About the role We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience to cover our Cardiff and Swansea Click & Collect branches and help customers get excited about our products. **We offer our Click &...

  • Vulnerable Customer Support Executive

    2 weeks ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly collections team as a vulnerable customer support executive? Want a role where you can really develop your skills, with a manager who cares about your personal development and long-term career? Do you have...

  • Vulnerable Customer Support Executive

    4 weeks ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly collections team as a vulnerable customer support executive? Want a role where you can really develop your skills, with a manager who cares about your personal development and long-term career? Do you have...