Collections Executive

7 days ago


Cardiff, Cardiff, United Kingdom Admiral Full time

Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group.

We've a great opportunity to join our Collections team. BUT wait, it's not like what you see of the TV.

When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us something they can't afford.

We need people to listen and through effective questioning get to understand what's led them to be in their position.

We need people who can support our customers by putting the right support in place to allow our customers to start getting back on the right track.

When our customers speak to us they love the way we support them, here are just some examples of feedback we receive monthly.


About Admiral Money
Admiral Money is an exciting, new division of Admiral Group.

We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.


We're looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.


Your Career

Your Day
Every day is different, but the following will always be the case:

  • You'll have the support of an experienced team around you, that cares about your success
  • You're going to deliver great customer outcomes and feel really positive and great about it
  • You'll be part of our sociable culture and have supportive colleagues who care about you as a person.
  • You're going to be challenged
  • You're going to learn something new

About you
This could be the job that you have been looking for if:

  • You have strong communication and influencing skills, combined with a commitment to providing market leading customer service
  • You have strong literacy and numerical skills
  • You are willing to be developed, coached, and to take on board feedback
  • You enjoy working with others and have a positive work ethic
  • You're willing to share your ideas and contribute to the business
  • You're motivated by targets.
  • You have some experience within consumer lending.
  • You have a desire to be a part of something truly special
If you meet at least at least 50% of the above criteria, we'd love to hear from you.

Just for you
Some of the benefits you will get when you join our community include:

  • A hybrid working pattern. 1 day a week from the office (or more if you'd prefer)
  • Access to a catalogue of wellbeing initiatives and services designed around your needs
  • Life insurance at 3 times your salary
  • 25 days holiday, plus bank holidays, with additional flexibility to buy and sell leave
  • A working week of 37.5 hours
  • Generous family friendly policies
  • Staff share schemes
  • Pension contribution
  • And much more. Click _here_ to see more benefits

Our Commitment to You
All qualified applicants will receive equal consideration for employment.

LI-MB1 #LI-Hybrid

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