Vulnerable Customer Support Executive

4 weeks ago

Cardiff, United Kingdom Jomo People Ltd Full time

Do you want to work in one of the fastest growing financial services companies in Wales?

Would you like to join a super supportive and friendly collections team as a vulnerable customer support executive?

Want a role where you can really develop your skills, with a manager who cares about your personal development and long-term career?

Do you have previous financial services vulnerable customer experience?

If you answer yes to all the above, we want to hear from you

**Position**:Vulnerable Customer Support Executive (Collections)

**Location**:Cardiff Bay (with plenty of free onsite parking)

**Salary**:£25,000 pa to £30,000 pa depending on experience

**Hours**:35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required)

**Benefits**:Up to 23 days Holiday (plus 8 bank holidays) with the option to buy more, Health and Wellbeing scheme, Cycle to work scheme, Discounts with popular retail stores across the UK, Savings and Protection scheme, Complementary fruit, tea & coffee, as well as Pizza days to celebrate special events, Prizes awarded to staff members who have excelled, Team incentives, Social events; making friends for life

The successful vulnerable customer support executive will be responsible for the following:

- First line of referral on accounts where a customer has been identified as requiring additional support to manage their finance agreement(s).
- Establish relevant customer information and provide support consistent with Treating Customers Fairly (TCF) principles.
- Make / negotiate repayment arrangements in line with Vulnerable Customer policies and procedures, ensuring adherence to company, industry and regulatory standards at all times.
- Responsible for accurate record-keeping, ensuring that appropriate arrangements are fully documented and payments are recorded and reconciled correctly.
- Consistently meet daily, monthly and annual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Support the Specialist Support manager with developing Vulnerable Customer working practices, understanding knowledge and skill sets across the Operational departments.
- Previous experience in financial services, supporting vulnerable customers, within a customer service or collections role
- Demonstrable evidence of providing a high level of Customer Service.
- Ability to handle sensitive calls and deal with a wide range of scenarios with customers and/or relatives who may be experiencing difficult and emotional situations.
- Experience in making Inbound and Outbound telephone calls to high risk customers.
- Experienced and fully competent at using Microsoft Office, including Word, Excel and Outlook
- Able to communicate and to negotiate in a clear, understanding manner

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

INDCC

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- financial services vulnerable customer: 1 year (required)

Work Location: In person

  • Vulnerable Customer Support Executive

    2 weeks ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly collections team as a vulnerable customer support executive? Want a role where you can really develop your skills, with a manager who cares about your personal development and long-term career? Do you have...

  • Vulnerable Customer Officer

    4 weeks ago

    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Vulnerable Customer Officer** Are you compassionate, experienced, and resilient? We're on the lookout for a...

  • Customer Service

    6 days ago

    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **Vulnerable Customer Officer** Are you compassionate, experienced, and resilient? We're on the lookout for a...

  • Vulnerable Support Specialist

    4 weeks ago

    Cardiff, United Kingdom Tandem Bank Full time

    **Core Details** Monday to Friday (09:00 to 17:00) Salary £21k - £25k DOE + up to 20% quarterly bonus Full time office based from any Tandem office (Blackpool, London, Cardiff, Manchester or Durham) **The role** We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save. With...

  • Vulnerable Customer Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Jomo People Ltd Full time

    We LOVE providing the best customer service. It's what we pride ourselves on. Our friendly team of collections advisors always strive to do the right thing by our customers, who are having issues repaying their loan. We take time to understand exactly what has caused our customers to miss a repayment and make sure they get the best support possible, whatever...

  • Customer Service Executive

    2 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Location: Cardiff - Sector: Office Support & HR - Job type: Permanent - Salary: £20000.00 - £24000.00 per annum - Contact: Charlotte Singleton - Job ref: BBBH32939_1686582157 - Published: about 6 hours ago - Expiry date: 12 July 2023 **Customer Service Executive** Yolk Recruitment are proud to partnered with a new revolutionary bank in Cardiff that is...

  • Vulnerability Officer

    2 weeks ago

    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025. **The Role**: **Responsibilities** - Taking escalated inbound calls from customers identified as falling into the vulnerable customer categories. - Thoroughly reviewing...

  • Customer Service Executive

    4 days ago

    Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Location:Cardiff Sector:Office Support & HR Job type:Permanent Salary:£ £ per annum Contact:Charlotte Singleton Job ref:BBBH32939_ Published:about 6 hours ago Expiry date:12 July 2023Customer Service ExecutiveYolk Recruitment are proud to partnered with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth...

  • Vulnerable Customer Service Agent

    4 weeks ago

    Cardiff, United Kingdom Sonex Financial Full time

    **Vulnerable Customer Service Agent** **_Do you want to join a growing, National Award-winning company? _** **_Can you answer yes to the following?_** - I have a can-do attitude - I’m passionate about delivering excellent customer service - I love the idea of being able to help people - I'm full of enthusiasm, drive, and ideas - I can complete a task...

  • Vulnerable Customer Service Agent

    4 weeks ago

    Cardiff, United Kingdom Sonex Financial Full time

    **Vulnerable Customer Service Agent** **_Do you want to join a growing, National Award-winning company? _** **_Can you answer yes to the following?_** - I have a can-do attitude - I’m passionate about delivering excellent customer service - I love the idea of being able to help people - I'm full of enthusiasm, drive, and ideas - I can complete a task...

  • Head of Safeguarding and Vulnerable Persons

    4 weeks ago

    Cardiff, United Kingdom Velindre University NHS Trust Full time

    **Please note, Vulnerable Persons includes**: Learning Disabilities, Physical Disabilities (such as sight / hearing impairments, Dementia, older persons, children, and Young Adults). As an experienced registered professional working at a Trust-wide level, the post holder will: Have a lead role in ensuring that Velindre University NHS Trust has robust...

  • Head of Safeguarding and Vulnerable Persons

    4 days ago

    Cardiff, Cardiff, United Kingdom Velindre University NHS Trust Full time

    Please note, Vulnerable Persons includes: Learning Disabilities, Physical Disabilities (such as sight / hearing impairments, Dementia, older persons, children, and Young Adults).As an experienced registered professional working at a Trust-wide level, the post holder will:Have a lead role in ensuring that Velindre University NHS Trust has robust mechanisms in...

  • Cyber Security and Vulnerability Manager

    2 months ago

    Cardiff, United Kingdom Intaso Full time

    Job Type - Full time - Permanent Location - Hybrid/Cardiff (1 day per week in office) Interviews available immediately Intaso’s long standing client are seeking a dynamic individual to join their Security Operations team as the Security Vulnerability Manager, a pivotal role within their organization. Create intuitive reporting and dashboarding...

  • Cyber Security and Vulnerability Manager

    2 months ago

    Cardiff, United Kingdom Intaso Full time

    Job Type - Full time - Permanent Location - Hybrid/Cardiff (1 day per week in office) Interviews available immediately Intaso’s long standing client are seeking a dynamic individual to join their Security Operations team as the Security Vulnerability Manager, a pivotal role within their organization. Create intuitive reporting and dashboarding...

  • Head of Safeguarding and Vulnerable Persons

    2 months ago

    Cardiff, United Kingdom Velindre University NHS Trust Full time

    Please note, Vulnerable Persons includes: Learning Disabilities, Physical Disabilities (such as sight / hearing impairments, Dementia, older persons, children, and Young Adults). As an experienced registered professional working at a Trust-wide level, the post holder will: Have a lead role in ensuring that Velindre University NHS Trust has robust mechanisms...

  • Cyber Security Vulnerability Manager

    4 weeks ago

    Cardiff, United Kingdom Intaso Full time

    Job Type - Full time - PermanentnLocation - Hybrid/Cardiff (1 day per week in office)nSalary - Up to £67,000nInterviews available immediatelyIntaso’s long standing client are seeking a dynamic individual to join their Security Operations team as the Security Vulnerability Manager, a pivotal role within their organization. This position will focus on...

  • Cyber Security and Vulnerability Manager

    1 month ago

    Cardiff, United Kingdom Intaso Ltd Full time

    Sign in to save Cyber Security Vulnerability Manager at Intaso . Head of Interim - Building Security teams to shape and protect the future. Job Type - Full time - Permanent Location - Hybrid/Cardiff (1 day per week in office) This position will focus on identifying, monitoring, analysing, and facilitating the remediation of vulnerabilities across...

  • Customer Service Executive

    3 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Location: Cardiff - Sector: Office Support & HR - Job type: Permanent - Salary: £20000.00 - £24000.00 per annum - Contact: Charlotte Singleton - Job ref: BBBH32939_1686322724 - Published: about 6 hours ago - Expiry date: 09 July 2023 **Customer Service Executive** Yolk Recruitment are proud to partnered with a new revolutionary bank that is reshaping the...

  • Cyber Security Vulnerability Manager

    5 days ago

    Cardiff, Cardiff, United Kingdom Intaso Full time

    Job Type - Full time - PermanentLocation - Hybrid/Cardiff (1 day per week in office) Salary - Up to £67,000 Interviews available immediately Intaso's long standing client are seeking a dynamic individual to join their Security Operations team as the Security Vulnerability Manager, a pivotal role within their organization. This position will focus on...

  • Cyber Security Vulnerability Manager

    4 weeks ago

    Cardiff, United Kingdom Intaso Full time

    Job Type - Full time - PermanentScroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Location - Hybrid/Cardiff (1 day per week in office) Salary - Up to £67,000 Interviews available immediately Intaso’s long standing client are seeking a dynamic individual to join their Security Operations...