Mortgages Customer Executive

1 week ago


Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

Mortgages Customer Executive

Join the growing Specialist Mortgages team at Admiral Money

This role offers an exciting opportunity to be part of a new team that embraces the innovative spirit of a startup. With a vision to transform the secured lending industry through innovation, speed of lending, and strong partnerships, we are seeking individuals who are passionate about building businesses and seizing opportunities for change.

As a Customer Executive, your main responsibility will be to provide support to customers and help develop a fully flexible solution. You will handle customer queries across various channels and assist with back-office processes to enhance customer journeys.

This position is ideal for someone eager to make an impact and play a key role in shaping a department. As the first hire in the team, you must be comfortable managing interactions at all levels and effectively organizing your time. You will work alongside a supportive and ambitious team focused on achieving the best outcomes.

Role Requirements

  • Contribute to shaping customer processes and communications
  • Utilize the loan management system to create user-friendly guides for future customer executives
  • Participate in developing solutions to enhance customer contact
  • Handle telephone inquiries and back-office processes efficiently
  • Understand and address the needs of vulnerable and financially distressed customers
  • Resolve customer issues promptly and efficiently
  • Act as the go-to customer expert across the business
  • Support business governance and process improvements

About You

  • Prior experience in mortgages or secured lending
  • Demonstrated success in customer service roles
  • Background in arrears management
  • Strong customer focus and adaptability in a dynamic environment
  • Proactive, team-oriented, and driven by a passion for enhancing customer experience
  • Self-motivated, committed, and quick to grasp new concepts

If you are ready to thrive in this environment and seize this opportunity, we would love to hear from you.

Salary, Benefits, and Work-Life Balance

Admiral is a diverse and inclusive organization that prioritizes its people and customers. We offer excellent benefits to ensure a healthy work-life balance, earning us recognition as one of the Sunday Times Best Big Companies to Work For in the UK.

Join us and enjoy a competitive holiday package, with the option to buy or sell additional days. Explore more of our key benefits on our website.

Our Commitment to You

Admiral is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunities employer, advocating for fairness and respect without discrimination based on protected characteristics.



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