Collections Advisor
6 months ago
Salary between £25,000 and £32,000 based on experience
35hrs per week, hybrid (2 days in the office per week)
**Shifts between**:
8am - 7pm Mon to Fri
8am - 12pm Sat (1 in 3)
Financial business based in Cardiff City Centre. start date TBC
**The role will involve, but not be limited to the following**:
You will make a real difference to our vulnerable customers in financial difficulty by having open and honest conversations about how we can best help them
Negotiating with our customers who are in arrears for repayment of balances. This involves using your initiative to recommend the best course of action, or alternative resolutions, where necessary
Adhering to all regulatory policies to ensure our customers are treated fairly, and the best possible outcomes are always achieved
Demonstrating a pro-active, inquisitive, and problem-solving nature to assist our customers in vulnerable and often complex situations
We are looking for
Experience within a similar role or even industry would be an advantage
Be able to demonstrate a good level of resilience and can adapt well to difficult conversations
Show a good level of empathy
Confidence in having challenging conversations with our customers
Able to problem-solve a wide range of complex situations
Able to communicate clearly to our customers
Good organisation skills
Knowledge of the finance sector would be advantageous
Hybrid - 2 days in the office
Annual leave - 30 days plus bank holidays to use how you like
Comfortable working environment
Competitive company stakeholder pension scheme
Maternity, Paternity and Adoption scheme
Financial rewards - Annual bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
Private Medical Insurance and healthcare
A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one
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