Experienced Service/bookings Advisor

5 months ago


Cardiff, United Kingdom White Dove Garages Ltd Full time

Do you excel at customer service?

If so, you could be just who White Dove Motor Group are looking for

We’re currently looking for a Service Advisor for our multi-franchise site in Cardiff with an excellent customer base.

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.

**Objectives**:

- Maximise service profitability through the use of professional sales techniques;
- Maximise customers awareness of all available retailer services;
- Ensure highest level of customer care and satisfaction at all times;
- Maintain excellent standards of departmental administration;
- Help retailer to achieve industry-leading standards of process efficiency;
- To support the service desk by dealing directly with incoming phone enquiries,
- Concise explanation of costs to customers;
- Agreeing time(s) of arrival and collection;
- Assisting the service manager with daily standard operations;
- Retention of customers.

**Hours of work**
- Basic hours of work will be 8.00am to 17.30pm Monday to Friday, and 8.30am to 13.00pm every third Saturday in rotation.
- 60 minute lunchbreak per day

**Benefits**
- Discount servicing available
- Company Car Scheme available
- Company Pension scheme
- Manufacturer training provided
- Preferential rates on vehicle purchases
- Loyalty holiday bonus scheme

**Key Requirements**
- Full Driving License

**Salary**: £26,500.00 - £30,000.00 per year Plus up to £5,000 additional OTE

Ability to commute/relocate:

- Cardiff, CF11 8WD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service advisor: Minimum 1 year franchise service advisor experience
- VAG experience is a plus but not necessary, VAG Accreditation will be looked upon favourably
- Kerridge/ADP/Keyloop experience is a plus but not necessary

Pay: £26,500.00-£35,000.00 per year

Supplemental pay types:

- Bonus scheme

**Experience**:

- Main dealer: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



  • Cardiff, United Kingdom White Dove Garages Ltd Full time

    Do you excel at customer service? If so, you could be just who White Dove Motor Group are looking for! We’re currently looking for a Service Advisor for our multi-franchise site in Cardiff with an excellent customer base. This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come...


  • Cardiff, United Kingdom Spire Healthcare Ltd Full time

    **Outpatients Bookings Advisor | Competitive salary plus excellent benefits | Cardiff | Part Time | 25 hours per week** Spire Cardiff Hospital are currently looking to recruit an Outpatient Booking Advisor to join our outpatients bookings team. The role is to ensure the accurate booking of patient appointments using in house and Microsoft software...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Cardiff, CF11** **£29,292 pa + bonus, OTE £33,600 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8am to 12pm** **Renault Cardiff seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Penarth Road (CF11). Previous dealership service...

  • Booking Coordinator

    5 months ago


    Cardiff, United Kingdom Wisteria Talent Full time

    Our client is a franchised dealership based in Cardiff who is seeking a dynamic and customer-focused individual to join their team as a Bookings Advisor. This position is an exciting opportunity to work in a fast-paced environment within the automotive industry, where you will play a pivotal role in delivering exceptional customer service and ensuring the...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Cardiff** **Salary of £24,298 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Cardiff, United Kingdom MPE Utility Services Ltd Full time

    **MPE Utility Services Ltd** are a leading face-to-face customer liaison company that covers all parts of the UK. Working alongside major utility companies as part of a national roll-out, we create appointments for customers to have their old gas and electric meters upgraded to new digital smart meters at no cost. This role includes visiting existing...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Stratstone Jaguar Land Rover Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Cardiff** **Salary of £25,941 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Toyota Cardiff Full time

    **Service Advisor** Are you looking for a new challenge? Would you like the opportunity to work for a prestigious automotive dealership group? An opportunity has arisen at our clients busy dealership in FRF Toyota Cardiff, for a **Service Advisor **to join them to maintain a 5 star service for their customers. **What will I be responsible for?** -...


  • Cardiff, United Kingdom Mon Motors Full time

    The Mon Motors Group is a family run company that was established in 1971. Today we are one of the largest automotive dealer groups in South Wales and the West of England. The group has main dealerships in Audi, Ford, Seat, Skoda, Volkswagen and Volvo, along with a large used-car operation and a number of multi-brand service centres and body shops and trade...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor required in Cardiff.** - £28,000 starting basic salary with Saturdays paid additionally at time and a half on top! - Access to multiple performance-based bonus providing additonal earnings of up to £5,000 per annum PLUS the selling of service plans. - Monday to Friday 8:00am-6:00pm with 1 in 3 Saturdays 8:00am-12:00pm paid at time and a...


  • Cardiff, United Kingdom Toyota Cardiff Full time

    **Salary is commission based with OTE of approx, £26,000** **Service Booking Administrator** Are you looking for a new challenge? Would you like the opportunity to work for a prestigious automotive dealership group? An opportunity has arisen at our clients busy dealership in **Swansea**, for a **Service Booking Administrator** to join them to maintain a...


  • Cardiff, United Kingdom Integrated Talent Partnership Full time

    Are you an experienced Mortgage Advisor looking for a new challenge? Our client is offering a fantastic opportunity to join a dynamic team as a Senior Mortgage Advisor. Work self-employed, but with the stability of an established client bank to service. Client Bank: Benefit from an existing client bank that ensures a steady stream of business.


  • Cardiff, Cardiff, United Kingdom Tŷ SA Serviced Accommodation Full time £23,798

    Key Responsibilities:Manage incoming booking inquiries from various channels and respond promptly.Collaborate with property management and housekeeping teams to ensure smooth guest check-ins and high service standards.Monitor guest reviews and feedback, responding professionally to maintain a high level of satisfaction and positive online presence.Assist in...

  • Senior Service Advisor

    5 months ago


    Cardiff, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Citroen Cardiff** **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...


  • Cardiff, United Kingdom Integrated Talent Partnership Full time

    Are you an experienced Mortgage Advisor looking for a new challenge? Our client is offering a fantastic opportunity to join a dynamic team as a Senior Mortgage Advisor. Work self-employed, but with the stability of an established client bank to service. What's on Offer: Client Bank: Benefit from an existing client bank that ensures a steady stream of...

  • Senior Service Advisor

    5 months ago


    Cardiff, United Kingdom Evans Halshaw Vauxhall Citroen Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Citroen Cardiff** **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...


  • Cardiff, United Kingdom Wessex Garages Full time

    Reference Number - 0123445567567 - Location Hadfield Road, Cardiff- Salary Meets National Minimum Wage**Trainee Service Advisor Vacancy**: About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can...


  • Cardiff, Cardiff, United Kingdom Tŷ SA Serviced Accommodation Full time

    Job OverviewWe are seeking a dedicated Booking Agent to join our team at Tŷ SA Serviced Accommodation. As a key member of our team, you will be responsible for managing and coordinating bookings for our serviced accommodation properties.Key Responsibilities:Respond to incoming booking inquiries through various channels (website, email, booking platforms)...


  • Cardiff, Cardiff, United Kingdom Tŷ SA Serviced Accommodation Full time £23,798

    Job Summary:We are seeking a highly organised and customer-focused Booking Agent to join our team at Tŷ SA Serviced Accommodation. As a key member of our reservations team, you will be responsible for managing and coordinating bookings for our serviced accommodation properties.Key Responsibilities:Manage incoming booking inquiries through various channels...


  • Cardiff, Cardiff, United Kingdom Tŷ SA Serviced Accommodation Full time

    Job OverviewWe are seeking a highly organised and customer-focused individual to join our team as a Serviced Accommodation Booking Coordinator. As a key member of our reservations team, you will be responsible for managing and coordinating bookings for our serviced accommodation properties.Key Responsibilities:Manage incoming booking inquiries through...