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Bookings Advisor

3 months ago

Cardiff, United Kingdom Smart Recruit Online Full time

Are you looking for a new career in customer service? The automotive industry is fast-paced, exciting, and full of development opportunities. One of the best places to start is in our Bookings team in Cardiff.

Our team is based at Porsche Centre Cardiff and look after bookings for Porsche and Aston Martin. We put a lot of time and effort into ensuring that our Booking Advisors are fully up to speed with all the training and information that they need from around the Dick Lovett Group, so this is a fantastic opportunity to develop your automotive knowledge and customer service skills whilst working in a great team.

Key responsibilities:

- Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
- Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
- Keep customer notes up to date including future booking dates, customer details and vehicle details
- Communicate offers clearly with details of the benefits to customers
- Follow up on customer enquiries with the Aftersales departments

**Benefits**:

- OTE - £25,000 - £28,000
- A generous holiday allowance (25 days holiday plus 8 days bank holiday)
- Bonus
- 5 day week
- Contributory pension scheme
- Life assurance
- Private healthcare
- You will also receive excellent training and development from our Group staff

**Essential Skills**:
Essential Qualifications
- Experience of working in a customer-centred role, either in person or over the phone is essential
- Great communication skills
- Attention to detail and accuracy with data processing

Our Bookings Team is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

**About Company**:
Dick Lovett has grown to become one the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

**Essential Requirements**:
Essential Qualifications
- Experience of working in a customer-centred role, either in person or over the phone is essential
- Great communication skills
- Attention to detail and accuracy with data processing

Our Bookings Team is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.