Collections Team Lead
6 months ago
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
**Our recruitment process**:
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
Stage 1 - Introductory call with a Talent Acquisition Specialist
Stage 2 - Role related interview with Collections Operations Managers
**About the role**:
We are looking for an experienced Collections Team Lead to join our fantastically talented team of extremely dedicated Collections experts whose primary role is to ensure we are delivering the right outcomes for customers.
As a Collections Team Lead, your team will be responsible for ensuring our customers have a great experience with us, helping our customers navigate these challenging financial times with excellent negotiation and problem solving skills, identifying customers that may be in financial difficulty to offer support. We have two vacancies within the team, one requires previous insolvencies experience.
Team Leads are critical to the success of our department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your experience and finely tuned skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and our customers' lives, better. And of course, you'll be a brilliant people manager and a fantastic colleague
**Shifts & working arrangements**:
Full time rotational shifts between 8am-8pm Monday
- Friday, Saturdays 9am-5.30pm & occasional bank holidays. The first 6 weeks will be spent full time in the office, moving to at least 2 days per week after this.
**Requirements**:
- Experience of leading a team of advisors in a collections environment.
- Accountable leader with strong customer outcomes focus.
- Excellent written and verbal communication skills.
- Ability to balance workload and schedules with multiple priorities.
- Experience of working in an FCA regulated business with a comprehensive understanding of CONC 7, Consumer Duty and the Lending Standards Board’s standards for business customers.
- Great interpersonal skills, with the ability to respond to internal and customer queries efficiently and sympathetically.
- Organised, with the ability to deliver to deadlines.
- Ability to prioritise within a dynamic environment.
- Able to oversee and manage complex cases.
- Confident in undertaking coaching and providing feedback/identifying training opportunities.
**Benefits**:
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
**About us**:
-
Collections Team Lead
6 months ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Collections Team Leader
6 months ago
Cardiff, United Kingdom Capital on Tap Full timeRunning a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **The Role**: We're looking for an experienced Collections Team Leader to join our Collections department at...
-
Collections Officer Midnight Team
7 months ago
Cardiff, United Kingdom Capital on Tap Full timeRunning a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Collections Officer - Midnight Team** The Collections department is responsible for minimising bad debt and...
-
Collections Team Member
6 months ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Collections Team Member
7 months ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Collections and Revenue Enhancement Lead
2 weeks ago
Cardiff, Cardiff, United Kingdom Dŵr Cymru Welsh Water Full timeDŵr Cymru Welsh Water seeks a Strategic Collections and Customer Service Professional to join its team. This role involves developing and implementing a comprehensive debt recovery strategy, ensuring alignment with company values and regulatory requirements. The successful candidate will collaborate with senior stakeholders to drive business growth and...
-
Collections Team Member
7 months ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Retail Operations Assistant
4 days ago
Cardiff, United Kingdom Spectrum Collections Full timeThis role is within the Retail, Operations and Wholesale department which focusses on supporting the Head of Retail Operations in servicing our external retail partners, maintaining and building positive relationships and increasing orders for the business. A significant part of the role would be as the key point of contact for all delivery enquiries. You...
-
Lead Landscape Architect Position
2 days ago
Cardiff, Cardiff, United Kingdom LEAD Careers Full timeAt LEAD Careers, we are seeking a skilled Senior Landscape Architect to lead our design and assessment projects. This role is ideal for a highly experienced professional with strong technical skills and a passion for mentoring junior team members.About the RoleWe are looking for an individual who can oversee landscape projects from concept through to...
-
Lead Landscape Architecture Project Manager
1 week ago
Cardiff, Cardiff, United Kingdom LEAD Careers Full timeJob SummaryLEAD Careers seeks a seasoned Senior Landscape Architect to lead our design and assessment teams. This position offers a unique opportunity for professional growth and development within a dynamic environmental consultancy.About the PositionThe successful candidate will oversee landscape projects from conceptualization to completion, ensuring...
-
Collections Officer
7 months ago
Cardiff, United Kingdom Capital on Tap Full timeRunning a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Collections Officer** The Collections department is responsible for minimising bad debt and supporting our...
-
Collections Officer Midnight Team
6 months ago
Cardiff, United Kingdom Capital on Tap Full timeRunning a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...
-
Collections Officer Midnight Team
7 months ago
Cardiff, United Kingdom Capital on Tap Full timeRunning a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...
-
Collections Officer Midnight Team
7 months ago
Cardiff, United Kingdom Capital on Tap Full timeRunning a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...
-
Lead Careers Landscape Architecture Role
2 weeks ago
Cardiff, Cardiff, United Kingdom Lead Careers Full timeAbout the RoleAs a Senior Landscape Architect at Lead Careers, you will be responsible for managing a team of landscape architects across various projects. You will provide project leadership and guidance to ensure projects are completed on time and within budget.The ideal candidate will have a Master's degree in Landscape Architecture and be a Chartered...
-
Collections Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank Full timeAbout UsV12 Retail Finance is a leading provider of retail finance solutions, dedicated to helping customers achieve their financial goals. Our team is passionate about delivering exceptional customer service and providing innovative financial products.Job SummaryWe are seeking a highly motivated Collections Executive to join our team. As a key member of our...
-
Collections Advisor
9 hours ago
Cardiff, United Kingdom Jomo People Ltd Full timeDo you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of collections advisors, who truly care about their customers? Want a role where you can really develop your collections skills, with a manager who cares about your personal development and long term career and...
-
Collections Advisor
2 days ago
Cardiff, United Kingdom Jomo People Ltd Full timeDo you want to work in one of the fastest growing financial services companies in Wales? Would you like to join s super supportive and friendly team of collections advisors, who truly care about their customers? Want a role where you can really develop your collections skills, with a manager who cares about your personal development and long term career and...
-
Collections Administrator
2 days ago
Cardiff, United Kingdom Now Careers Full time**Credit Control Administrator, 12 Month Fixed Term Contract** **Salary up to £22,000 DOE + Excellent Benefits** **Cardiff** I am pleased to announce one of my established and highly successful clients are seeking an experienced credit control administrator to join their growing team on a 12-month fixed term contract basis. My client is a market leader...
-
Collection Advisor
24 hours ago
Cardiff, United Kingdom Blue Arrow Full timeBlue Arrow is recruiting for a Collection Advisor role in Cardiff and Reading. Collections Advisor x3 JOB LOCATION SECURITY CLEARANCE LEVEL REQUIRED BPSS LENGTH OF CONTRACT 6 months with extension likely HOURS 37 hours per week (Monday to Friday) PAY RATE £12.90 per hour PAYE INTERVIEW PROCESS Telephone / Teams with manager ESSENTIAL QUALIFICATIONS...