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Collections Specialist

4 weeks ago

Cardiff, Cardiff, United Kingdom Secure Trust Bank Full time

About Us

V12 Retail Finance is a leading provider of retail finance solutions, dedicated to helping customers achieve their financial goals. Our team is passionate about delivering exceptional customer service and providing innovative financial products.

Job Summary

We are seeking a highly motivated Collections Executive to join our team. As a key member of our collections department, you will be responsible for working closely with customers who are in early arrears to help bring their accounts back into good health.

Key Responsibilities

  • Communicate with customers to understand their individual situations and agree on affordable repayments.
  • Show empathy and respect when dealing with customers, ensuring a positive experience.
  • Work closely with internal stakeholders to resolve customer queries and issues.

What We Offer

  • A competitive salary starting at £22,000-£25,000 per annum, plus an annual bonus.
  • Favourable working hours (35 per week) and hybrid working arrangements.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A comprehensive benefits package, including life assurance, matched pension contributions, and wellbeing initiatives.