![Capital on Tap](https://media.trabajo.org/img/noimg.jpg)
Collections Officer Midnight Team
4 weeks ago
Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.
**Collections at Capital on Tap**
**What you'll be doing**:
- Reach out to customers ahead of time to help prevent financial problems
- Negotiate the best solutions for customers facing difficulties, understanding their finances and repayment capabilities
- Take responsibility for resolving disputes or complaints, making sure that concerns are actioned correctly, and all parties are notified straight away
- Implement new ways to contact customers who owe us money to help us reach our arrears targets.
- Follow rules set by the Financial Conduct Authority (FCA) and the Consumer Credit Sourcebook (CONC) when collecting payments from customers.
- You have collections experience, if you don't you should have experience in complaints or sales
- You have experience working in a call centre environment
- You have telephony experience and can navigate difficult conversations
**Shifts and working model**
- Monday - Friday 3:30pm-Midnight
- We offer this role hybrid after training and becoming competent in the role ( after 3 months approx) which is 2 days a week in the office
- Your first 6 weeks is training which will be Mon-Friday 9am-5:30pm, full attendance is required and we'll be unable to approve any time off during this.
**Interview process**
**Great work deserves great perks**
Salary £28,000 + monthly bonus
Hybrid working - 2 days in the office a week
Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays) (pro rata)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
**Excited to join us?**
Check out more of our benefits, values and mission here.
If you want to keep updated on future opportunities at Capital on Tap follow our company page here.
**Diversity and Inclusion**:
**How to Apply**:
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