Current jobs related to Collections Team Member - Cardiff, Cardiff - Starling Bank

  • Bar Team Member

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Bill's Team Members Full time

    About the Role:We are seeking a skilled and charismatic Bar Team Member to join our team at Bill's. As a Bar Team Member, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.Key Responsibilities:Provide top-notch customer service and ensure that our guests feel welcome and...

  • Hospitality Team Member

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Bill's Team Members Full time

    About the RoleWe are seeking a skilled and charismatic individual to join our team as a Bar Staff member at Bill's. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide exceptional customer service by greeting...

  • Hospitality Team Member

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Bill's Team Members Full time

    About the RoleWe are seeking a skilled and charismatic individual to join our team as a Bar Staff member at Bill's. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide exceptional customer service by greeting...

  • Hospitality Team Member

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Bill's Team Members Full time

    About the RoleWe are seeking a skilled and charismatic individual to join our team as a Bar Staff member at Bill's. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide exceptional customer service by greeting...

  • Hospitality Team Member

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Bill's Team Members Full time

    About the RoleWe are seeking a skilled and charismatic individual to join our team as a Bar Staff member at Bill's. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide exceptional customer service by greeting...

  • Culinary Team Member

    4 weeks ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job SummaryThe Celtic Collection is seeking a dynamic and ambitious Chef de Partie to join our award-winning culinary team at The Parkgate Hotel. As a key member of our kitchen team, you will be responsible for delivering exceptional culinary experiences to our guests.Key ResponsibilitiesWork collaboratively with the kitchen and front-of-house teams to...

  • Food and Beverage Team Member

    4 weeks ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Food and Beverage Team MemberJob Summary:We are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at The Celtic Collection. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.Key...

  • Food and Beverage Team Member

    3 weeks ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Casual Food and Beverage AssociateDepartment: The Celtic Collection Food and BeverageJob Type: Casual, working on an as and when required basis according to business levelsHours of Work: Casual, as and when requiredOverview:We are seeking a skilled and enthusiastic Food and Beverage Team Member to join our dynamic Celtic Collection Food & Beverage...

  • Collections Strategy Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    {"title": "Collections Strategy Specialist", "description": "Job SummaryWe are seeking a skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies to improve recovery rates and drive good customer outcomes.Key...

  • Collections Strategy Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    {"title": "Collections Strategy Specialist", "description": "Job SummaryWe are seeking a skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies to improve recovery rates and drive good customer outcomes.Key...

  • Christmas Food and Beverage Team Member

    2 weeks ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Christmas Food and Beverage Team MemberJob Summary:We are seeking enthusiastic and hospitable individuals to join our Food and Beverage team at The Celtic Collection. As a Christmas Food and Beverage Team Member, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our customers.Key...

  • Christmas Food and Beverage Team Member

    2 weeks ago

    Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    Job Title: Christmas Food and Beverage Team MemberJob Summary:We are seeking enthusiastic and hospitable individuals to join our Food and Beverage team at The Celtic Collection. As a Christmas Food and Beverage Team Member, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our customers.Key...

  • Waste Collection Driver

    7 days ago

    Cardiff, Cardiff, United Kingdom Blue Arrow Ltd Full time

    Job Title: Class 2 Driver - Waste CollectionWe are seeking a highly skilled and experienced Class 2 driver to join our waste collection team in Cardiff. As a Recycling LGV Driver, you will be responsible for operating a refuse collection vehicle and overseeing the collection of recyclable materials from various premises.Main Responsibilities:Drive and...

  • Waste Collection Driver

    7 days ago

    Cardiff, Cardiff, United Kingdom Blue Arrow Ltd Full time

    Job Title: Class 2 Driver - Waste CollectionWe are seeking a highly skilled and experienced Class 2 driver to join our waste collection team in Cardiff. As a Recycling LGV Driver, you will be responsible for operating a refuse collection vehicle and overseeing the collection of recyclable materials from various premises.Main Responsibilities:Drive and...

  • Collections Strategy Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...

  • Collections Strategy Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...

  • Collections Strategy Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...

  • Collections Strategy Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...

  • Collections Strategy Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...

  • Collections Strategy Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...

Collections Team Member

3 months ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time
Hello, we're Starling.

We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We're a bank, but better:
fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices

If you have a broad and diverse background in financial services or customer service, enjoy a challenge and won't be put off by complex situations, we are recruiting Collections Team Members for our SME and Retail Teams who will be able to identify solutions for customers with bounce back loans.

You will have excellent listening abilities and be able to explain things clearly with an empathetic approach, tailoring each contact to the individual customer needs.

You will help our customers navigate these challenging financial times with excellent negotiation and problem solving skills.

Training will be conducted in the office for six weeks, you will then move to a hybrid way of working with travel required to our Cardiff office.

The team work at least 2 days per week in the office each week.

Shifts:
Full time rotational shifts between 8am-8pm Monday

  • Friday, Saturdays 9am5.30pm & occasional bank holidays.

Responsibilities:

  • You will speak with customers and businesses that may be experiencing financial difficulties or are vulnerable, who need our support
  • You will be able to review each case to understand or customer's overall situation to help agree the right action plan for them and for the bank
  • Liaise with customers and other areas of the business to obtain information and supporting documentation
  • Attention to detail is key, produce high quality written reports and recommendations to managers
  • Demonstrate a proactive inquisitive and problem solving nature to assist our customers and the business

Requirements:

  • It is essential you have Collections experience
  • You will be excited at the prospect of working for a fast moving fintech business
  • Ability to work and deliver in a fast paced environment
  • Strong team player with a positive attitude
  • It is preferable, but not essential, to have some experience in financial services, lending, or collections
  • Experience of working in a customer focused environment supporting complex queries
  • Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
  • Ability to work cooperatively with other departments

Benefits:

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous familyfriendly policies
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing