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Collections Strategy Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time
About the Role

We're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.

Key Responsibilities
  • Design and implement customer-centric collections strategies that balance effective debt recovery with maintaining good customer relationships.
  • Continuously review and refine the collections strategy to identify trends, opportunities, and areas for improvement.
  • Use data-driven insights to inform strategy decisions and drive business outcomes.
  • Collaborate with internal stakeholders to ensure a coordinated approach to collections and maintain regulatory compliance.
Requirements
  • Strong analytical skills with the ability to interpret data and drive business decisions.
  • Excellent communication and stakeholder management skills.
  • Ability to work in a fast-paced environment and adapt to changing regulatory landscapes and business needs.
  • Knowledge of retail and SME collections strategies and regulatory requirements.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.
About Us

At Starling Bank, we're on a mission to radically reshape banking. We're a fully licensed UK bank with a culture and spirit of a fast-moving, disruptive tech company. We're proud to bring together people of all backgrounds and experiences who love working together to solve problems.