Collections Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

At Admiral Money, we're looking for a skilled Collections Specialist to join our team. As a Collections Specialist, you'll play a crucial role in helping our customers get back on track with their finances.

About the Role

This is a challenging yet rewarding role that requires a unique blend of communication skills, empathy, and problem-solving abilities. You'll work closely with customers who are experiencing financial difficulties, listening to their concerns and working with them to find sustainable solutions.

Your Key Responsibilities

  • Develop and implement effective recovery strategies to help customers get back on track with their finances
  • Build strong relationships with customers, understanding their individual circumstances and providing tailored support
  • Work collaboratively with internal teams to ensure seamless communication and effective resolution of customer issues
  • Stay up-to-date with industry developments and best practices in collections and recoveries

What You'll Need

  • Proven experience in a similar role, with a strong track record of success in collections and recoveries
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think creatively and develop effective solutions
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to help you grow in your career
  • A dynamic and supportive team environment, with opportunities to collaborate and learn from colleagues
  • A comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role

Why Choose Admiral Money?

We're a growing and ambitious business, with a strong commitment to customer service and financial inclusion. We're passionate about helping our customers achieve financial stability and security, and we're looking for talented individuals like you to join our team.



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