Collections Strategy Specialist

2 weeks ago


Cardiff, Cardiff, United Kingdom Starling Bank Full time
About the Role

We are seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and delivering comprehensive collections strategies that drive good customer outcomes and improve recovery rates.

Key Responsibilities
  • Design and implement customer-centric collections strategies tailored to different customer segments
  • Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes
  • Use data-driven insights to identify trends, opportunities, and areas for improvement
  • Ensure all collection strategies comply with relevant UK regulations and industry standards
Requirements
  • Analytical mindset with a natural intellectual curiosity
  • Excellent communication skills and the ability to tailor messages across a range of stakeholders
  • Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science)
Benefits
  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off


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