Collections Strategy and Recovery Specialist
3 weeks ago
At Starling Bank, we're on a mission to radically reshape banking. We're looking for a skilled Collections Strategy Specialist to join our team and help us achieve our goal. As a Collections Strategy Specialist, you will be responsible for developing, delivering, and optimizing our collections strategies. This role requires a strategic thinker with good analytical skills, a natural curiosity/problem-solving mindset, and a good understanding of the regulatory landscape.
Key Responsibilities:
- Design and implement comprehensive collections customer strategies tailored to different customer segments.
- Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes.
Performance Analysis:
- Use data-driven insights to identify trends, opportunities, and areas for improvement.
- Undertake strategy performance and execution monitoring through the use of data and account-level assessments.
Regulatory Compliance:
- Ensure all collection strategies comply with relevant UK regulations and industry standards.
- Stay updated on changes in legislation and regulatory requirements affecting Collections and customers in financial difficulty.
Strategy Design:
- Develop strategies that balance effective debt recovery with maintaining good customer outcomes.
- Implement customer-centric approaches to collections that are empathetic and fair.
Stakeholder Management:
- Collaborate with internal stakeholders, including Risk, Compliance, Legal, and operations, to ensure a coordinated approach to collections.
- Work closely with operations and other support teams to ensure strategies are embedded.
Requirements:
- Analytical mindset with a natural intellectual curiosity.
- Comfortable working in a fast-paced environment and ability to support across a number of pieces of work both BAU and strategic enhancements.
- Excellent communication skills and the ability to tailor messages across a range of stakeholders.
- Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science).
Benefits:
- 25 days holiday (plus take your public holiday allowance whenever works best for you).
- An extra day's holiday for your birthday.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
- 16 hours paid volunteering time a year.
- Salary sacrifice, company-enhanced pension scheme.
- Life insurance at 4x your salary & group income protection.
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith, and Peloton.
- Generous family-friendly policies.
- Incentives refer a friend scheme.
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing.
About us:
- We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.
- We employ more than 3,000 people across our London, Southampton, Cardiff, and Manchester offices.
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