Collections Officer Midnight Team
3 months ago
Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards.
**Collections at Capital on Tap**
**What you'll be doing**:
- Reach out to customers ahead of time to help prevent financial problems
- Negotiate the best solutions for customers facing difficulties, understanding their finances and repayment capabilities
- Take responsibility for resolving disputes or complaints, making sure that concerns are actioned correctly, and all parties are notified straight away
- Implement new ways to contact customers who owe us money to help us reach our arrears targets.
- Follow rules set by the Financial Conduct Authority (FCA) and the Consumer Credit Sourcebook (CONC) when collecting payments from customers.
- You have collections experience, if you don't you should have experience in complaints or sales
- You have experience working in a call centre environment
- You have telephony experience and can navigate difficult conversations
**Shifts and working model**
- Monday - Friday 3:30pm-Midnight
- We offer this role hybrid after training and becoming competent in the role ( after 3 months approx) which is 2 days a week in the office
- Your first 6 weeks is training which will be Mon-Friday 9am-5:30pm, full attendance is required and we'll be unable to approve any time off during this.
**Interview process**
**Great work deserves great perks**
Salary £28,000 + monthly bonus
Hybrid working - 2 days in the office a week
Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays) (pro rata)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
If you want to keep updated on future opportunities at Capital on Tap follow our company page here.
**Diversity and Inclusion**
**How to Apply**
Pay: £28,000.00 per year
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