Collections Advisor

7 days ago


Cardiff, United Kingdom Yolk Recruitment Full time

Yolk Recruitment is looking to speak with experienced Collections Advisors for a new opportunity in Cardiff with a company that is reshaping the industry and allowing for great growth opportunities for specialists in Customer Service.

**As a Collections Advisor, you will be**:

- Guide customers through regulatory documents, including statements and quotations for their accounts.
- Identify and support vulnerable customers.
- Support with resolving customer complaints with care and efficiency.
- Proactively manage arrears on customer accounts and negotiate solutions, including payment plans.

**What will you bring to the team?**
- A track record of success in Customer Services and Collections
- Effective communication and interpersonal abilities
- Attention to detail and accuracy in documentation.
- Problem-solving and decision-making capabilities
- Empathy and compassion for vulnerable customers
- Knowledge of regulatory requirements and compliance
- Drive for continuous learning and adaptability

**As a Customer Service Executive, you'll get in return**
- Working hours are Monday to Friday, 9am to 5pm.
- Salary up to £28,000 and access to a Bonus scheme.
- Hybrid arrangement of 3 days in the office, 2 days of home working
- 25 days annual leave, plus your birthday off
- Excellent central Cardiff location with a relaxed office environment
- Cycle to work scheme.
- High street treats and discounts.

If you are a customer-focused professional with a desire to succeed, this may be the perfect opportunity for you.


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