Collections Officer

4 weeks ago


Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.

**Collections Officer**

The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business.

**Responsibilities**
- Using your experience in collections and hardship/vulnerable customer circumstances, negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay
- Preparing responsible settlements and arrangements that are affordable and sustainable for our customers as well as within our constantly evolving collections and recoveries strategies.
- Undertake all collections activities in accordance with the required regulations including Treating Customers Fairly, the Consumer Credit Act, CONC as well as our internal company policies and guidelines

**What **we are looking for**
- Collections experience ideally
- Experience dealing with vulnerable customers
- Working in a regulated environment
- Someone able to dig deeper, ask questions and find the route cause of the problem
- Resilience
- Passion for the customer journey
- Empathy

**What you'll get in return**

Starting salary £26,000
Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays) (pro rata)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.

**Diversity and Inclusion**:
**How to Apply**:


  • Collections Officer

    4 weeks ago


    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025. **Collections Officer** **The role** The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately...

  • Collections Officer

    3 weeks ago


    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025. **Collections Officer** **The role** The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately...

  • Collections Officer

    3 weeks ago


    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...

  • Collections Officer

    3 weeks ago


    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...

  • Collections Officer

    7 days ago


    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025. **Collections Officer Late Shifts** **The role** The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties,...


  • Cardiff, Cardiff, United Kingdom Crystal Health Group Full time

    growing company. Competitive rates will be paid, plus travel expenses. These jobs are part time and can be ad-hoc so would be suited to a retired or semi-retired nurse, police officer or similar professional.Job details:Main job responsibilities and duties: Collection of biological samples for the purpose of DNA, drug and alcohol laboratory testing and...


  • Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Collections Officer - Midnight Team** The Collections department is responsible for minimising bad debt and...


  • Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025. **Collections Officer Late Shifts** **The role** The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties,...


  • Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...


  • Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...


  • Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Collections at Capital on Tap** **What you'll be doing**: - Reach out to customers ahead of time to help...

  • Collections Advisor

    5 days ago


    Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is looking to speak with experienced Collections Advisors for a new opportunity in Cardiff with a company that is reshaping the industry and allowing for great growth opportunities for specialists in Customer Service. **As a Collections Advisor, you will be**: - Guide customers through regulatory documents, including statements and...

  • Collections Advisor

    4 weeks ago


    Cardiff, United Kingdom Jomo People Ltd Full time

    Fancy working for a company voted “Best Workplace for Wellbeing” in 2023? This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced collections advisors to join their super friendly and supportive team, based out of the Cardiff office. You’ll enjoy a host of company perks, the...

  • Collections Advisor

    4 weeks ago


    Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Location: Cardiff - Sector: Office Support & HR - Job type: Permanent - Salary: £23875 - £24875 per annum + Hybrid - Contact: Charlotte Singleton - Job ref: BBBH30889_1671441962 - Published: about 4 hours ago - Expiry date: 18 January 2023 Our client is looking to expand on its existing collections team in order to increase its processing capability. The...


  • Cardiff, United Kingdom ALDERMORE BANK PLC Full time

    **Feel like being part of** - A business critical support team who oversees the daily support, project work, development and continuous improvements to a growing collections system_ The role of **Collections Strategy Analyst** is really important to us. You will work with stakeholders from across the group to provide valuable support, advice and project...

  • Collections Advisor

    2 weeks ago


    Cardiff, United Kingdom Jomo People Ltd Full time

    Fancy working for a company voted “Best Workplace for Wellbeing” in 2023? This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced collections advisors to join their super friendly and supportive team on a fully remote basis. You’ll enjoy a host of company perks, the opportunity...

  • Collections Advisor

    4 days ago


    Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their accounts, providing your...

  • Collections Executive

    4 weeks ago


    Cardiff, United Kingdom Admiral Full time

    **Closing date** **25/05/2024** Admiral Money are looking for a **Collections Executive** to join on a permanent basis! Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT waitit’s not like what you see of the TV! This role...


  • Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **The Role**: We're looking for an experienced Collections Team Leader to join our Collections department at...

  • Collections Advisor

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their accounts, providing your...