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Collections Officer

4 months ago

Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.

**Collections Officer**
**The role**
The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business.
The role is initially office based with a potential of becoming hybrid after training. This is not a remote position.
**What **we are looking for**
- Collections experience ideally
- Experience dealing with vulnerable customers
- Someone able to dig deeper, ask questions and find the route cause of the problem
- Resilience
- Passion for the customer journey
- Empathy

**What you'll get in return**
- Salary range: £24,000- £28,000 (depending on experience)
- Generous monthly incentives
- £1000 annual learning budget to spend on your personal development
- 28 days holiday (plus bank holidays)
- Generous annual rewards

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission here.
**Diversity and Inclusion**
**How to Apply