Billing and Collections Specialist
14 hours ago
Capital On Tap is seeking a skilled Billing and Collection Officer to join our team. As a key member of our Collections team, you will be responsible for providing exceptional customer service while managing and carrying out the collection of outstanding accounts.
Key Responsibilities:- Proactively contact customers to discuss outstanding accounts and arrange payment plans to help them get back on track.
- Keep accurate notes on each customer account and monitor accounts to identify overdue payments.
- Work collaboratively with other departments to resolve billing issues and ensure a smooth and positive experience for our customers.
Our core hours are between 8am-8pm Monday - Friday, with one Saturday in every 4 weeks (8am-12pm). Shift patterns may include:
- 8am-4:30pm
- 9am-5:30pm
- 11:30am - 8pm
- Call centre experience is desired, but not essential.
- Collections, complaints or sales experience is also desirable.
- You must be able to communicate extremely well over the phone and demonstrate empathy.
- Able to negotiate and work independently and as part of a team.
- Salary: £26,000 - £28,000 depending on experience.
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
-
Collections Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom MARKJAMES SEARCH LTD Full timeJob Title: Collections AdvisorCompany: MarkJames Search LtdJob Type: Full-timeContract Length: 7 monthsPay Rate: £14.02 per hour (PAYE)Job Summary:We are seeking a highly skilled Collections Advisor to join our team at MarkJames Search Ltd. As a Collections Advisor, you will be responsible for managing the transition of tenancies for commercial properties,...
-
Collections Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom MARKJAMES SEARCH LTD Full timeJob Title: Collections AdvisorCompany: MarkJames Search LtdJob Type: Full-timeContract Length: 7 monthsPay Rate: £14.02 per hour (PAYE)Job Summary:We are seeking a highly skilled Collections Advisor to join our team at MarkJames Search Ltd. As a Collections Advisor, you will be responsible for managing the transition of tenancies for commercial properties,...
-
Billing Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Guidant Global Full timeJob OverviewWe are seeking a skilled Billing Advisor to join our team at Guidant Global. As a Billing Advisor, you will play a critical role in ensuring the accuracy and timeliness of our customer service operations.Key Responsibilities:Provide exceptional customer service to our clients, resolving billing inquiries and issues in a professional and timely...
-
Billing Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Guidant Global Full timeJob OverviewWe are seeking a skilled Billing Advisor to join our team at Guidant Global. As a Billing Advisor, you will play a critical role in ensuring the accuracy and timeliness of our customer service operations.Key Responsibilities:Provide exceptional customer service to our clients, resolving billing inquiries and issues in a professional and timely...
-
Billing Specialist
17 hours ago
Cardiff, Cardiff, United Kingdom Guidant Global Full timeLocation: CardiffSalary: £14.02 per hourWorking Pattern: Monday to Friday, 37 hours, with a hybrid working pattern of 2 days per week in the office.Are you looking to power up your career in a dynamic team at Guidant Global? As a Billing Advisor, you will be at the forefront of our customer service operations, ensuring accurate and timely billing...
-
Billing Specialist
19 hours ago
Cardiff, Cardiff, United Kingdom Guidant Global Full timeLocation: CardiffSalary: £14.02 per hourWorking Pattern: Monday to Friday, 37 hours, with a hybrid working pattern of 2 days per week in the office.Are you looking to power up your career in a dynamic team at Guidant Global? As a Billing Advisor, you will be at the forefront of our customer service operations, ensuring accurate and timely billing...
-
Collections Strategy Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full time{"title": "Collections Strategy Specialist", "description": "Job SummaryWe are seeking a skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies to improve recovery rates and drive good customer outcomes.Key...
-
Collections Strategy Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full time{"title": "Collections Strategy Specialist", "description": "Job SummaryWe are seeking a skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies to improve recovery rates and drive good customer outcomes.Key...
-
Collections Specialist
1 day ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout the RoleWe are seeking a skilled Collections Specialist to join our team at Admiral Money. As a Collections Specialist, you will play a crucial role in maintaining our reputation as a caring, responsible, and understanding lender.Your Key ResponsibilitiesWork closely with customers who are in early arrears to help bring their accounts back into good...
-
Collections Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout the RoleWe are seeking a skilled Collections Specialist to join our team at Admiral Money. As a Collections Specialist, you will play a crucial role in maintaining our reputation as a caring, responsible, and understanding lender.Your Key ResponsibilitiesWork closely with customers who are in early arrears to help bring their accounts back into good...
-
Energy Billing Specialist
4 days ago
Cardiff, Cardiff, United Kingdom SSE Enterprise Full timeJob Role: Energy Billing AdvisorAs a key member of our Unbilled team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and exceptional customer service is delivered.Key Responsibilities:Investigate and resolve billing discrepancies, ensuring all data is accurate...
-
Energy Billing Specialist
5 days ago
Cardiff, Cardiff, United Kingdom SSE Enterprise Full timeJob Role: Energy Billing AdvisorAs a key member of our Unbilled team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and exceptional customer service is delivered.Key Responsibilities:Investigate and resolve billing discrepancies, ensuring all data is accurate...
-
Energy Billing Specialist
4 days ago
Cardiff, Cardiff, United Kingdom SSE Full timeAbout the RoleWe are seeking a skilled Energy Billing Advisor to join our Unbilled team. As a key member of our team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and excellent customer service is delivered.Your Key ResponsibilitiesInvestigate and resolve...
-
Energy Billing Specialist
5 days ago
Cardiff, Cardiff, United Kingdom SSE Full timeAbout the RoleWe are seeking a skilled Energy Billing Advisor to join our Unbilled team. As a key member of our team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and excellent customer service is delivered.Your Key ResponsibilitiesInvestigate and resolve...
-
Recoveries and Collections Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom ZIGUP Full timeAbout the RoleWe are seeking a highly skilled Recoveries and Collections Specialist to join our dynamic Finance team at ZIGUP. As a key member of our team, you will play a crucial role in managing and collecting outstanding debts, ensuring compliance with legal and regulatory standards, and maintaining excellent client relationships.Key...
-
Recoveries and Collections Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom ZIGUP Full timeAbout the RoleWe are seeking a highly skilled Recoveries and Collections Specialist to join our dynamic Finance team at ZIGUP. As a key member of our team, you will play a crucial role in managing and collecting outstanding debts, ensuring compliance with legal and regulatory standards, and maintaining excellent client relationships.Key...
-
Collections Strategy Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy Specialist
6 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy Specialist
6 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...