Billing and Collections Specialist

14 hours ago


Cardiff, Cardiff, United Kingdom Capital On Tap Full time
Job Title: Billing and Collection Officer

Capital On Tap is seeking a skilled Billing and Collection Officer to join our team. As a key member of our Collections team, you will be responsible for providing exceptional customer service while managing and carrying out the collection of outstanding accounts.

Key Responsibilities:
  • Proactively contact customers to discuss outstanding accounts and arrange payment plans to help them get back on track.
  • Keep accurate notes on each customer account and monitor accounts to identify overdue payments.
  • Work collaboratively with other departments to resolve billing issues and ensure a smooth and positive experience for our customers.
Shift Patterns:

Our core hours are between 8am-8pm Monday - Friday, with one Saturday in every 4 weeks (8am-12pm). Shift patterns may include:

  • 8am-4:30pm
  • 9am-5:30pm
  • 11:30am - 8pm
Requirements:
  • Call centre experience is desired, but not essential.
  • Collections, complaints or sales experience is also desirable.
  • You must be able to communicate extremely well over the phone and demonstrate empathy.
  • Able to negotiate and work independently and as part of a team.
What We Offer:
  • Salary: £26,000 - £28,000 depending on experience.
  • Private Healthcare including dental and opticians services through Vitality.
  • Worldwide travel insurance through Vitality.
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
  • Salary Sacrifice Pension Scheme up to 7% match.
  • 28 days holiday (plus bank holidays).
  • Annual Learning and Wellbeing Budget.
  • Enhanced Parental Leave.
  • Cycle to Work Scheme.
  • Season Ticket Loan.
  • 6 free therapy sessions per year.
  • Dog Friendly Offices.
  • Free drinks and snacks in our offices.


  • Cardiff, Cardiff, United Kingdom MARKJAMES SEARCH LTD Full time

    Job Title: Collections AdvisorCompany: MarkJames Search LtdJob Type: Full-timeContract Length: 7 monthsPay Rate: £14.02 per hour (PAYE)Job Summary:We are seeking a highly skilled Collections Advisor to join our team at MarkJames Search Ltd. As a Collections Advisor, you will be responsible for managing the transition of tenancies for commercial properties,...


  • Cardiff, Cardiff, United Kingdom MARKJAMES SEARCH LTD Full time

    Job Title: Collections AdvisorCompany: MarkJames Search LtdJob Type: Full-timeContract Length: 7 monthsPay Rate: £14.02 per hour (PAYE)Job Summary:We are seeking a highly skilled Collections Advisor to join our team at MarkJames Search Ltd. As a Collections Advisor, you will be responsible for managing the transition of tenancies for commercial properties,...

  • Billing Specialist

    2 days ago


    Cardiff, Cardiff, United Kingdom Guidant Global Full time

    Job OverviewWe are seeking a skilled Billing Advisor to join our team at Guidant Global. As a Billing Advisor, you will play a critical role in ensuring the accuracy and timeliness of our customer service operations.Key Responsibilities:Provide exceptional customer service to our clients, resolving billing inquiries and issues in a professional and timely...

  • Billing Specialist

    2 days ago


    Cardiff, Cardiff, United Kingdom Guidant Global Full time

    Job OverviewWe are seeking a skilled Billing Advisor to join our team at Guidant Global. As a Billing Advisor, you will play a critical role in ensuring the accuracy and timeliness of our customer service operations.Key Responsibilities:Provide exceptional customer service to our clients, resolving billing inquiries and issues in a professional and timely...

  • Billing Specialist

    17 hours ago


    Cardiff, Cardiff, United Kingdom Guidant Global Full time

    Location: CardiffSalary: £14.02 per hourWorking Pattern: Monday to Friday, 37 hours, with a hybrid working pattern of 2 days per week in the office.Are you looking to power up your career in a dynamic team at Guidant Global? As a Billing Advisor, you will be at the forefront of our customer service operations, ensuring accurate and timely billing...

  • Billing Specialist

    19 hours ago


    Cardiff, Cardiff, United Kingdom Guidant Global Full time

    Location: CardiffSalary: £14.02 per hourWorking Pattern: Monday to Friday, 37 hours, with a hybrid working pattern of 2 days per week in the office.Are you looking to power up your career in a dynamic team at Guidant Global? As a Billing Advisor, you will be at the forefront of our customer service operations, ensuring accurate and timely billing...


  • Cardiff, Cardiff, United Kingdom Starling Bank Full time

    {"title": "Collections Strategy Specialist", "description": "Job SummaryWe are seeking a skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies to improve recovery rates and drive good customer outcomes.Key...


  • Cardiff, Cardiff, United Kingdom Starling Bank Full time

    {"title": "Collections Strategy Specialist", "description": "Job SummaryWe are seeking a skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies to improve recovery rates and drive good customer outcomes.Key...


  • Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our team at Admiral Money. As a Collections Specialist, you will play a crucial role in maintaining our reputation as a caring, responsible, and understanding lender.Your Key ResponsibilitiesWork closely with customers who are in early arrears to help bring their accounts back into good...


  • Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our team at Admiral Money. As a Collections Specialist, you will play a crucial role in maintaining our reputation as a caring, responsible, and understanding lender.Your Key ResponsibilitiesWork closely with customers who are in early arrears to help bring their accounts back into good...


  • Cardiff, Cardiff, United Kingdom SSE Enterprise Full time

    Job Role: Energy Billing AdvisorAs a key member of our Unbilled team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and exceptional customer service is delivered.Key Responsibilities:Investigate and resolve billing discrepancies, ensuring all data is accurate...


  • Cardiff, Cardiff, United Kingdom SSE Enterprise Full time

    Job Role: Energy Billing AdvisorAs a key member of our Unbilled team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and exceptional customer service is delivered.Key Responsibilities:Investigate and resolve billing discrepancies, ensuring all data is accurate...


  • Cardiff, Cardiff, United Kingdom SSE Full time

    About the RoleWe are seeking a skilled Energy Billing Advisor to join our Unbilled team. As a key member of our team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and excellent customer service is delivered.Your Key ResponsibilitiesInvestigate and resolve...


  • Cardiff, Cardiff, United Kingdom SSE Full time

    About the RoleWe are seeking a skilled Energy Billing Advisor to join our Unbilled team. As a key member of our team, you will play a crucial role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and excellent customer service is delivered.Your Key ResponsibilitiesInvestigate and resolve...


  • Cardiff, Cardiff, United Kingdom ZIGUP Full time

    About the RoleWe are seeking a highly skilled Recoveries and Collections Specialist to join our dynamic Finance team at ZIGUP. As a key member of our team, you will play a crucial role in managing and collecting outstanding debts, ensuring compliance with legal and regulatory standards, and maintaining excellent client relationships.Key...


  • Cardiff, Cardiff, United Kingdom ZIGUP Full time

    About the RoleWe are seeking a highly skilled Recoveries and Collections Specialist to join our dynamic Finance team at ZIGUP. As a key member of our team, you will play a crucial role in managing and collecting outstanding debts, ensuring compliance with legal and regulatory standards, and maintaining excellent client relationships.Key...


  • Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...


  • Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...


  • Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...


  • Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...