Senior Guest Experience Manager

2 days ago


London, Greater London, United Kingdom HSH Group The Peninsula Hong Kong Full time

We are pleased to announce the availability of a Guest Communication Executive position at The Peninsula London, reporting to the Guest Communications Manager and Supervisors.

An exciting opportunity to work in a world-class hotel environment, with outstanding remuneration and benefits packages.

  • Liaise with the Director of F&B and F&B Management team to ensure accurate inventory control of F&B seating.
  • Maintain effective handling of no-shows and cancellations in Rooms and F&B, aligned with company policies and procedures.
  • Utilize strong communication skills and expertise in hotel systems and Microsoft Office to achieve success.
  • Night shift duties will be required based on operational needs.

Salary range: £38,000 - £48,000 per annum, commensurate with experience.



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