London Guest Experience Leader

4 days ago


London, Greater London, United Kingdom Mercure Earls Court Full time
At Mercure Earls Court, we are dedicated to providing exceptional guest experiences and are seeking a highly skilled Senior Guest Relations Manager to lead our team in achieving this goal. As a Senior Guest Relations Manager, you will be responsible for ensuring that every guest has a memorable stay with us, by providing exceptional customer service, resolving issues promptly, and maintaining high standards of quality and cleanliness throughout the hotel.

You will work closely with other departments, including front desk, housekeeping, and food and beverage, to ensure seamless communication and effective issue resolution. You will also be responsible for identifying areas for improvement and implementing changes to enhance the overall guest experience.

To succeed in this role, you will need to have a degree in hospitality or a related field, as well as previous experience in a similar role. Excellent communication and problem-solving skills are essential, as is the ability to work under pressure in a fast-paced environment. In return for your hard work and dedication, you will receive a competitive salary, a comprehensive benefits package, including a contributory pension scheme, life insurance, and generous holiday allowance, as well as opportunities for career development and growth within the company.

If you are passionate about delivering exceptional guest experiences and have the skills and qualifications required, please apply.

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