Desktop Support Analyst
6 days ago
We are seeking an experienced IT Service Desk Analyst to join our team at Peaple Talent. This role involves working in a hybrid environment where you will be required to work from home 2-3 days a week and in the office the remaining days.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and resolving problems efficiently.
About Us:
At Peaple Talent, we value our employees and offer a range of benefits, including 25 days holiday + bank holidays, pension scheme, critical illness cover, income protection, death in service, bonus scheme, and flexible benefits.
Requirements:
- Extensive experience as an IT Service Desk Analyst, preferably across multiple organizations or within a service provider.
- Strong technical foundation with excellent Office 365, desktop, and application support skills.
- Proficiency in troubleshooting technical desktop and application issues.
- Good knowledge of Microsoft Operating Systems and Active Directory administration.
- Strong customer service ethos, with a passion for delivering outstanding service.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple incidents and priorities efficiently and calmly.
- Strong communication skills, both written and verbal, with a professional telephone manner.
- Proven ability to take ownership of problems and see them through to resolution.
- Ability to work under pressure, meet strict deadlines, and maintain attention to detail.
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