IT Support Specialist

3 days ago


Swindon, Swindon, United Kingdom CV-Library Full time
Job Overview
We are seeking a skilled IT Support Analyst to join our team at CV-Library in Lacock, Wiltshire. This role involves providing technical support and maintenance within our desktop computing environment.

About the Role
This is a permanent position with an estimated salary of £25,000 - £30,000 per annum. The successful candidate will be responsible for installing, diagnosing, repairing, maintaining and upgrading all desktop software, hardware, associated networking and primary application support for JD Edwards to ensure optimal workstation and application performance for colleagues.

Key Responsibilities
- Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner, and provide end-user assistance.
- Escalate significant issues in a timely fashion.
- Setup and configuring new hardware devices, in line with priorities.
- Setup new accounts and provide administrative support on core business systems.
- Ensure that internal processes are followed and that logs are updated in an accurate and timely manner.
- Consistently provide a high level of customer focus and understanding the needs of the business.
- Ability to recognise and resolve customer impacting events as they arise.
- Conduct investigations of operational problems, make proposals for improvement and implement them when appropriate.

Requirements
The ideal candidate should have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They should also possess strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
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