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IT Support Specialist

2 months ago

Swindon, Swindon, United Kingdom Omega Resource Group Full time

**Job Title: IT Support Specialist**

We are seeking a highly skilled IT Support Specialist to join our team in Swindon. As an integral part of our IT operations, you will provide top-notch technical support services to our users.

**Key Responsibilities:**

  • Contribute to process development and improvement in line with ITIL disciplines.
  • Travel to company sites as needed to extend support beyond office-based services.
  • Maintain accurate documentation of work in internal systems to track service performance.
  • Develop and maintain technical knowledge, address training needs, and help train other team members.

**Requirements:**

  • Demonstrated experience working with Windows Desktop 10/11 and Windows Server 2016+.
  • Knowledge of Microsoft Intune, Defender & 365, SQL Server, and virtual appliances.
  • Networking skills (LAN, vLAN, WAN, Switches, Routers).
  • Familiarity with Cloud services such as Azure and Office 365.
  • Experience with Active Directory (Hybrid Azure on-prem).

**Benefits:**

  • Competitive salary £45,000 - £55,000 per annum.
  • Healthcare maintenance cash plan covering dental, optical, physiotherapy, and other healthcare services.
  • Access to shopping and gym discounts.
  • Employee assistance programme offering 24/7 helplines and up to 6 counselling sessions per year.
  • 25 days of annual leave, increasing to 28 days with service.
  • Holiday trading scheme (buy or sell holiday throughout the year).
  • Salary sacrifice cycle-to-work scheme.
  • Auto-enrolment pension scheme with 1x life assurance.