IT Support Specialist
6 days ago
Pursue a role as an IT Support Specialist with Peaple Talent, requiring 2-3 days a week in the office.
Estimated Salary: Up to £28,000 + 7.5% on-target bonus
About the JobWe are seeking a highly motivated and skilled IT Support Specialist who is passionate about delivering outstanding service and resolving IT issues efficiently. This role is ideal for a problem-solver with excellent time management skills and the ability to prioritize workload effectively.
Main Responsibilities:- Provide exceptional customer service and maintain high customer satisfaction levels.
- Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within agreed SLAs.
- Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
- Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
- Making informed decisions on issues that require escalation to management.
- Promptly escalating major incidents and gathering comprehensive details on the incident and its impact.
- Contributing to the internal Knowledgebase by creating documentation.
- Continuously seeking to improve service desk offerings and the overall customer experience.
- Extensive experience as an IT Support Specialist, preferably across multiple organizations or within a service provider.
- Strong technical foundation with excellent Office 365, desktop, and application support skills.
- Proficiency in troubleshooting technical desktop and application issues.
- Good knowledge of Microsoft Operating Systems and Active Directory administration.
- Strong customer service ethos, with a passion for delivering outstanding service.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple incidents and priorities efficiently and calmly.
- Strong communication skills, both written and verbal, with a professional telephone manner.
- Proven ability to take ownership of problems and see them through to resolution.
- Ability to work under pressure, meet strict deadlines, and maintain attention to detail.
- Experience working in a Financial Advisors or FCA regulated environment is preferred.
- Knowledge of ITIL V3 or V4 and experience using Assyst is desirable.
- 25 days holiday + bank holidays, with the option to buy up to 10 additional days.
- Pension scheme: contribute up to 5% and the company will match it, plus an additional 5%.
- Critical illness cover.
- Income protection: 1x salary.
- Death in service: 4x salary.
- Bonus scheme: 7.5% on target bonus.
- Flexible benefits, including private medical insurance, dental insurance, and more.
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