IT Service Delivery Analyst

1 week ago


Swindon, Swindon, United Kingdom Peaple Talent Full time
Job Title: Desktop and Application Support Technician

Estimated Salary: £28,000 - £32,000 per annum (dependent on experience)

We are seeking a skilled Desktop and Application Support Technician to join our team at Peaple Talent. As a Desktop and Application Support Technician, you will be responsible for providing technical support for desktops, laptops, and mobile devices, as well as troubleshooting software applications.

Key Responsibilities:

  • Provide technical support for desktops, laptops, and mobile devices.
  • Troubleshoot software applications and resolve technical issues.
  • Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
  • Work closely with other teams to identify and implement solutions to technical issues.
  • Contribute to the development of technical documentation and knowledge base articles.
  • Participate in continuous training and development to stay up-to-date with the latest technologies and trends.

Qualifications and Experience:

  • Extensive experience in desktop and application support, preferably in a service provider or financial services organization.
  • Strong technical foundation with excellent Office 365, desktop, and application support skills.
  • Proficiency in troubleshooting technical desktop and application issues.
  • Good knowledge of Microsoft Operating Systems and Active Directory administration.
  • Strong customer service ethos, with a passion for delivering outstanding service.
  • Excellent analytical and problem-solving skills.
  • Ability to work under pressure, meet strict deadlines, and maintain attention to detail.


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