IT Service Delivery Analyst
1 week ago
Estimated Salary: £28,000 - £32,000 per annum (dependent on experience)
We are seeking a skilled Desktop and Application Support Technician to join our team at Peaple Talent. As a Desktop and Application Support Technician, you will be responsible for providing technical support for desktops, laptops, and mobile devices, as well as troubleshooting software applications.
Key Responsibilities:
- Provide technical support for desktops, laptops, and mobile devices.
- Troubleshoot software applications and resolve technical issues.
- Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
- Work closely with other teams to identify and implement solutions to technical issues.
- Contribute to the development of technical documentation and knowledge base articles.
- Participate in continuous training and development to stay up-to-date with the latest technologies and trends.
Qualifications and Experience:
- Extensive experience in desktop and application support, preferably in a service provider or financial services organization.
- Strong technical foundation with excellent Office 365, desktop, and application support skills.
- Proficiency in troubleshooting technical desktop and application issues.
- Good knowledge of Microsoft Operating Systems and Active Directory administration.
- Strong customer service ethos, with a passion for delivering outstanding service.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure, meet strict deadlines, and maintain attention to detail.
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