Service Delivery Manager

3 days ago


Swindon, Swindon, United Kingdom UK Research and Innovation (UKRI) Full time

Job Overview

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The UK Research and Innovation (UKRI) CIO Group plays a pivotal role in leading and optimising the organisation's critical enterprise technical services. The team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals.

This post provides an opportunity for an experienced Service Delivery professional to step into a lead planning and operations role within the organisation. Working as part of a team of technical specialists, you will promote service management best practice, drive the transition and implementation of key systems, and assume the role as the Service Manager once transitioned into the BAU teams.

Responsibilities

  • Lead a fully functioning multi-sourced service with a customer-centric support approach across multiple locations, focused on service availability and performance.
  • Ensure that all service and support functions remain responsive to customer needs.
  • Maintain the service catalogue and wider IT service operations knowledge library.
  • Evaluate adequate reporting and service standards for your specific service.
  • Communicate and manage technical change with appropriate governance.
  • Implement continual service improvement across the wider service delivery function.


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