Senior IT Service Delivery Manager

1 month ago


Swindon, Swindon, United Kingdom Edenred Italia S.r.l. Full time

About the Role:

As a Senior IT Service Delivery Manager at Edenred, you will play a key role in delivering exceptional IT service operations support to our clients. This includes effective system monitoring, ensuring seamless 24/7 service availability, and maintaining a highly engaged, technically able workforce.

We are seeking an experienced professional with strong leadership skills to help build, manage, and own the problem management process. You will identify and classify problems, their root causes, and ensure timely resolutions to prevent recurring incidents.

You will also participate in meetings, develop procedures for effective implementation, and coordinate with internal management to provide consultation services. Additionally, you will help support and develop your team to achieve the highest level of client service and satisfaction.



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