IT Service Delivery Coordinator

4 weeks ago


Swindon, Swindon, United Kingdom C4S Search Ltd Full time

Job Summary: We are seeking an experienced IT Service Delivery Coordinator to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and supporting our clients' technology needs.

About You:

  • You have a strong background in desktop and application support, with a focus on Microsoft technologies.
  • You possess excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • You are highly organized and able to prioritize tasks to meet deadlines.

Key Responsibilities:

  • Manage and respond to incoming service requests, ensuring timely resolution and escalation where necessary.
  • Collaborate with internal teams to resolve technical issues and improve service delivery.
  • Analyze and report on service desk metrics, identifying areas for improvement and contributing to process enhancements.

Requirements:

  • Relevant qualifications and certifications in IT support and service management.
  • Proven experience in a similar role, with a focus on desktop and application support.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.

Salary: £27,000 per annum



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