IT Service Delivery Coordinator
4 weeks ago
Job Summary: We are seeking an experienced IT Service Delivery Coordinator to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and supporting our clients' technology needs.
About You:
- You have a strong background in desktop and application support, with a focus on Microsoft technologies.
- You possess excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- You are highly organized and able to prioritize tasks to meet deadlines.
Key Responsibilities:
- Manage and respond to incoming service requests, ensuring timely resolution and escalation where necessary.
- Collaborate with internal teams to resolve technical issues and improve service delivery.
- Analyze and report on service desk metrics, identifying areas for improvement and contributing to process enhancements.
Requirements:
- Relevant qualifications and certifications in IT support and service management.
- Proven experience in a similar role, with a focus on desktop and application support.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
Salary: £27,000 per annum
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