Service Delivery Manager

3 days ago


Swindon, Swindon, United Kingdom UKRI Full time

We are seeking a highly skilled Service Delivery Manager to join our team at UKRI, where you will play a key role in leading IT service transformations and ensuring seamless change management.

You will be responsible for managing and optimising our organisation's critical enterprise technical services, working closely with our team of experts to deliver modern, secure, resilient and scalable services.

This is a rare opportunity to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK.

To succeed in this role, you will need extensive experience in managing IT change and release processes, ensuring seamless transitions and minimal disruption to business operations.

You should have advanced certification in ITIL 4 and proven expertise in working within Agile environments, enabling quick adaptation to changes and efficient project delivery.

Key Responsibilities:
  • Planning and coordination of releases across development, testing, and production environments
  • Auditing existing documentation and tools for release management processes
  • Developing robust mitigation plans to identify potential issues
Benefits:
  • $61,000 - $77,000 per annum
  • 30 days' annual leave plus 10.5 public and privilege days (full time equivalent)
  • An excellent defined benefit pension scheme
  • Employee discounts and offers on retail and leisure activities
  • Flexible working options

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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