Service Delivery Supervisor
1 week ago
We are seeking an experienced Service Delivery Supervisor to lead our customer experience teams and drive business success. As a key member of our operations team, you will play a critical role in shaping our customer journey and delivering exceptional results.
About the Role:
- Develop and execute plans to improve team performance and customer satisfaction
- Work closely with cross-functional teams to ensure seamless delivery of services
- Monitor and analyze performance metrics to inform strategic decisions
- Maintain strong relationships with internal stakeholders
Requirements:
- Proven experience in a leadership role within a call center or insurance environment
- Excellent communication, organizational, and problem-solving skills
- Ability to analyze complex data and make informed decisions
- Experience with quality assurance processes
What We Offer:
- Competitive salary: £50,000 - £60,000 per annum
- Opportunities for professional growth and development
- Comprehensive benefits package, including pension scheme and healthcare
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