Service Delivery Supervisor

1 week ago


Swindon, Swindon, United Kingdom Tedaisy Insurance Group Full time
The Opportunity:
We are seeking an experienced Service Delivery Supervisor to lead our customer experience teams and drive business success. As a key member of our operations team, you will play a critical role in shaping our customer journey and delivering exceptional results.

About the Role:
  • Develop and execute plans to improve team performance and customer satisfaction
  • Work closely with cross-functional teams to ensure seamless delivery of services
  • Monitor and analyze performance metrics to inform strategic decisions
  • Maintain strong relationships with internal stakeholders

Requirements:
  • Proven experience in a leadership role within a call center or insurance environment
  • Excellent communication, organizational, and problem-solving skills
  • Ability to analyze complex data and make informed decisions
  • Experience with quality assurance processes

What We Offer:
  • Competitive salary: £50,000 - £60,000 per annum
  • Opportunities for professional growth and development
  • Comprehensive benefits package, including pension scheme and healthcare


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