Service Delivery Coordinator

3 weeks ago


Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time
Job Summary

Pinnacle Group Limited is seeking an experienced Helpdesk Supervisor to join our team. The successful candidate will be responsible for supporting the Helpdesk Manager in ensuring delivery of required service standards across the contract.

Main Responsibilities
  • Supporting the Helpdesk Manager with contract monitoring and CAFM system development and training.
  • Developing and maintaining systems and procedures to ensure the efficient running of the service.
  • Monitoring and measuring customer satisfaction through regular quantitative and qualitative assessments.
  • Previous supervisory/management experience within a Helpdesk department is essential.
  • Familiarity/experience working in facilities or similar industry (maintenance/engineering/FM) is also required.
Our Benefits Package
  • A competitive salary range of £40,000 - £55,000 per annum.
  • Paternity/maternity packages available.
  • Flexible working arrangements offered.
  • Enhanced pension scheme provided.
  • Additional annual leave included.
  • Private medical insurance offered.
  • Cycle to work scheme available.
  • Employee assistance programme included.
  • Retail discounts provided.
  • Childcare assistance available.
  • Season ticket loans offered.
  • Sick pay schemes provided.
  • Personal development plans supported.
  • Electric vehicle scheme available.


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