Technical Service Desk Analyst

1 day ago


Swindon, Swindon, United Kingdom C4S Search Ltd Full time

We are looking for a Technical Service Desk Analyst to join C4S Search Ltd's IT team in Swindon. As a key member of our team, you will be responsible for delivering exceptional customer service and support across a range of technologies.

Job Summary

This is a full-time role that offers a salary of £27,000 per annum. The successful candidate will be expected to work closely with the IT department to resolve technical issues and improve service desk operations.

Main Responsibilities
  1. Provide timely and effective support to customers via phone, email, or in-person.
  2. Troubleshoot and resolve technical issues related to AV equipment, desk & mobile phones, laptops, and other IT systems.
  3. Collaborate with the IT team to identify areas for service improvement and implement changes as necessary.

Applicants should have a solid understanding of Microsoft Operating Systems, Active Directory, Office 365, and desktop application support.



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