Technical Support Professional

3 days ago


Swindon, Swindon, United Kingdom SER (Staffing) Ltd Full time £35,000 - £40,000
Technical Support Role

At SER Ltd, we are looking for a highly skilled Technical Support Professional to join our team in London. As an exceptional, experienced AV Support Technician, you will be responsible for providing technical assistance and remaining on standby for high profile events. You will also provide a meet and greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).

This is an exciting opportunity to drive and enhance the service at every opportunity. The successful candidate will be part of our London team, representing our client at one of their prestigious sites. Occasional travel to Northampton may be required to oversee technical issues / maintenance activities.

Key Responsibilities:
* Provide technical assistance and remain on standby for high profile events
* Provide a meet and greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required)
* Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate
* Maintain accurate asset schedule for location
* Oversee and manage AV / UC systems on a day-to-day basis
* Provide real time in room support for AV / UC related issues
* Fault handling and ownership of all AV related tickets through to resolution
* Ability to provide systems work around in the event of failures
* Work with offsite help desk and 3rd parties as required to resolve incidents and management of RMAs
* Support / manage software / firmware updates once instructed via change control
* Be fully competent in digital AV environments
* IT literate, understand network architecture and structured cable infrastructures

Requirements
* Previous experience as an Audio-Visual Support Technician
* Full operational and technical knowledge of audio-visual systems
* IT/Network skills
* Flexible working approach
* Full UK Driving Licence

Estimated Salary: £35,000 - £40,000 per annum + Excellent Benefit Package

About SER Ltd
SER Ltd is a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

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