Technical Support Specialist
1 day ago
Job Overview
">This role involves providing support to customers via calls and emails as a 2nd Line Support Engineer. The ideal candidate will have strong experience of Windows and Azure programs, excellent communication skills, and be familiar with various technical stacks.
">About the Company
">The company has over 100 years of history behind them, having diversified the business for long-term growth and stability. They are in a fantastic position to further grow and dominate their sectors.
">Key Responsibilities
">- Provide support to customers via calls and emails.
- Work with non-technical users to understand issues and resolve them through fixes or coaching.
- Predominantly provide support across a windows-based tech stack.
Requirements
">- Experience as a 2nd Line Support Engineer.
- Excellent communication skills.
- Familiarity with Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN.
Benefits
">- A salary of £32,000-£37,000 per year.
- 33 days holiday per year.
- A healthcare cash plan.
- Retail discounts.
- An EAP.
- Life insurance.
Location
">The ideal candidate must be based within a commutable radius of Swindon.
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