Technical Support Specialist

1 day ago


Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

Job Overview

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This role involves providing support to customers via calls and emails as a 2nd Line Support Engineer. The ideal candidate will have strong experience of Windows and Azure programs, excellent communication skills, and be familiar with various technical stacks.

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About the Company

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The company has over 100 years of history behind them, having diversified the business for long-term growth and stability. They are in a fantastic position to further grow and dominate their sectors.

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Key Responsibilities

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  • Provide support to customers via calls and emails.
  • Work with non-technical users to understand issues and resolve them through fixes or coaching.
  • Predominantly provide support across a windows-based tech stack.
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Requirements

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  • Experience as a 2nd Line Support Engineer.
  • Excellent communication skills.
  • Familiarity with Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN.
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Benefits

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  • A salary of £32,000-£37,000 per year.
  • 33 days holiday per year.
  • A healthcare cash plan.
  • Retail discounts.
  • An EAP.
  • Life insurance.
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Location

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The ideal candidate must be based within a commutable radius of Swindon.



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