Technical Support Specialist
4 days ago
We are seeking a highly skilled Frontline Technical Support Engineer to join our growing Service Operations team.
About the RoleThis role involves providing world-class, seamless 24/7 IT operations support through effective system monitoring and delivering a professional, engaged, and technically solution-focused team to our clients.
Responsibilities- Act as a bridge between clients and the wider Paytech business and teams.
- Rapidly respond to all tickets and alerts to ensure a quality service and any BAU disruption is kept to a minimum.
- Make system changes in line with strict Change Management processes.
- Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and satisfaction by reducing the number of operational problems.
- Ensure regular and effective communications with clients and internal stakeholders using ticket management for a crisp audit of all actions.
- Investigate and diagnose problems using relevant subject matter experts to assess and analyze root causes.
- Maximise Ticket workflows by working within published and contractual SLA's, escalating where necessary.
- Be a voice and resolver during any and all Major Incidents, capable of taking the lead in Scribing, Time keeping, Communications.
- Stay up to date with all current Paytech technologies by making time inside and outside of working hours.
To be successful in this role, you will need:
- Demonstratable problem solving and ownership skills.
- SQL – Experience in complex writing SQL queries And/Or.
- Unix – Highly capable and demonstratable effective competence And/Or.
- Java – Ability to read Java code And/Or.
- Experience in the definition and design of complex solutions.
- Proven experience in client relationship management.
- Fluent English.
- MS Office.
We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus bonus and benefits package.
You will also receive comprehensive training and development opportunities to help you grow your career.
We value diversity and inclusion at Edenred and strive to create a workplace where everyone feels welcome and supported.
Why Choose Edenred?We are a leading provider of payment solutions and a subsidiary of the Edenred group. Our company offers a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.
We work with various clients across Challenger Banking, Corporate Benefits, and Retail and Travel services.
As an Edenred PayTech employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
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