Technical Support Specialist

1 week ago


Swindon, Swindon, United Kingdom Thermo Fisher Scientific Full time
Key Responsibilities:
  • Provide 2nd line technical support for desktop and laptop equipment, associated peripherals, and IT infrastructure within the EMEA region.
  • Ensure the continued operation of hardware and software, adhering to defined Service Level Agreements (SLAs).
  • Support existing and new IT infrastructure and applications, collaborating with Network Support Engineers.
  • Plan, coordinate, and execute hardware installation, moves, adds, and changes, including lifting and transporting objects.
  • Install software using deployment tools and troubleshoot complex issues.
  • Offer advanced support for printers, video-conferencing, and meeting rooms.
  • Collaborate with the IT Manager to prioritize tasks and meet SLAs.
Job Requirements:
  • Proven experience in a customer-facing role, providing 2nd line technical support.
  • ITIL qualification at Foundation Certificate level.
  • Strong customer engagement skills and integrity.
  • Demonstrable experience with Windows 10 and 11.

As a Technical Support Specialist at Thermo Fisher Scientific, you will have the opportunity to work with our team to provide exceptional support to our colleagues. If you have a passion for IT and a desire to work in a dynamic environment, we encourage you to apply.



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