Desktop and Application Support Technician

3 weeks ago


Swindon, Swindon, United Kingdom Peaple Talent Full time
Job Title: IT Service Delivery Analyst

Estimated Salary: £28,000 - £32,000 per annum (dependent on experience)

We are seeking a talented IT Service Delivery Analyst to join our team at Peaple Talent. As an IT Service Delivery Analyst, you will be responsible for analyzing and resolving IT incidents and service requests, as well as identifying opportunities for process improvements.

Key Responsibilities:

  • Analyze and resolve IT incidents and service requests.
  • Identify opportunities for process improvements and develop recommendations for implementation.
  • Work closely with other teams to identify and implement solutions to technical issues.
  • Contribute to the development of technical documentation and knowledge base articles.
  • Participate in continuous training and development to stay up-to-date with the latest technologies and trends.

Qualifications and Experience:

  • Extensive experience in IT service delivery, preferably in a service provider or financial services organization.
  • Strong technical foundation with excellent Office 365, desktop, and application support skills.
  • Proficiency in analyzing and resolving complex technical issues.
  • Good knowledge of Microsoft Operating Systems and Active Directory administration.
  • Strong customer service ethos, with a passion for delivering outstanding service.
  • Excellent analytical and problem-solving skills.
  • Ability to work under pressure, meet strict deadlines, and maintain attention to detail.


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