Desktop Support Engineer
3 weeks ago
We are seeking a talented Desktop Support Engineer to join our team at Peaple Talent. The successful candidate will be responsible for providing exceptional customer service and resolving IT issues to a high standard.
About the Role:
- Deliver outstanding customer service and ensure high levels of satisfaction.
- Accurately log IT incidents and manage ticket queues, ensuring timely resolution within SLAs.
- Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
- Support various technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
- Make informed decisions on issues that require escalation to management.
- Escalate major incidents promptly and clearly, gathering comprehensive details on the incident and its impact.
- Contribute to the internal Knowledgebase by creating documentation.
- Continuously seek to improve service desk offerings and the overall customer experience.
About You:
- You have extensive experience as an IT Service Desk Analyst, preferably across multiple organizations or within a service provider.
- You possess a strong technical foundation with excellent Office 365, desktop, and application support skills.
- You are proficient in troubleshooting technical desktop and application issues.
- You have good knowledge of Microsoft Operating Systems and Active Directory administration.
- You have a strong customer service ethos and a passion for delivering outstanding service.
- You possess excellent analytical and problem-solving skills.
- You can manage multiple incidents and priorities efficiently and calmly.
- You have strong communication skills, both written and verbal, with a professional telephone manner.
- You can take ownership of problems and see them through to resolution.
- You can work under pressure, meet strict deadlines, and maintain attention to detail.
What's On Offer:
- A competitive salary up to £28,000 + 7.5% on-target bonus.
- A pension scheme where you can contribute up to 5% and the company will match it, plus an additional 5%.
- Critical illness cover.
- Income protection: 1x salary.
- Death in service: 4x salary.
- Bonus scheme: 7.5% on target bonus.
- Flexible benefits, including private medical insurance, dental insurance, and more.
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