Desktop Support Engineer

3 weeks ago


Swindon, Swindon, United Kingdom Peaple Talent Full time
Job Title: Desktop Support Engineer

We are seeking a talented Desktop Support Engineer to join our team at Peaple Talent. The successful candidate will be responsible for providing exceptional customer service and resolving IT issues to a high standard.

About the Role:

  • Deliver outstanding customer service and ensure high levels of satisfaction.
  • Accurately log IT incidents and manage ticket queues, ensuring timely resolution within SLAs.
  • Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
  • Support various technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
  • Make informed decisions on issues that require escalation to management.
  • Escalate major incidents promptly and clearly, gathering comprehensive details on the incident and its impact.
  • Contribute to the internal Knowledgebase by creating documentation.
  • Continuously seek to improve service desk offerings and the overall customer experience.

About You:

  • You have extensive experience as an IT Service Desk Analyst, preferably across multiple organizations or within a service provider.
  • You possess a strong technical foundation with excellent Office 365, desktop, and application support skills.
  • You are proficient in troubleshooting technical desktop and application issues.
  • You have good knowledge of Microsoft Operating Systems and Active Directory administration.
  • You have a strong customer service ethos and a passion for delivering outstanding service.
  • You possess excellent analytical and problem-solving skills.
  • You can manage multiple incidents and priorities efficiently and calmly.
  • You have strong communication skills, both written and verbal, with a professional telephone manner.
  • You can take ownership of problems and see them through to resolution.
  • You can work under pressure, meet strict deadlines, and maintain attention to detail.

What's On Offer:

  • A competitive salary up to £28,000 + 7.5% on-target bonus.
  • A pension scheme where you can contribute up to 5% and the company will match it, plus an additional 5%.
  • Critical illness cover.
  • Income protection: 1x salary.
  • Death in service: 4x salary.
  • Bonus scheme: 7.5% on target bonus.
  • Flexible benefits, including private medical insurance, dental insurance, and more.


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