Technical Support Specialist
3 days ago
An exciting opportunity awaits an experienced 2nd Line IT Engineer in Swindon. The successful candidate will have a strong technical background and a passion for providing exceptional service and innovative solutions. You will troubleshoot and support BAU mainly; Server Management and EUC in a modern workplace environment using Intune, Azure, 365 and much more.
About the Role:
The 2nd Line IT Engineer will:
- Provide second/third-line technical support, resolving complex issues and escalating when necessary.
- Ensure proper documentation of incidents and service requests.
- Maintain and troubleshoot hardware and software systems.
- Ensure the optimal performance of all IT systems and infrastructure.
- Collaborate with team members to develop and implement IT projects.
- Assist in the creation of operational procedures and policies.
- Provide training to staff on new technologies and systems.
- Stay informed about the latest trends in technology and business services.
Tech Stack:
Windows Desktop 10 & 11, Microsoft Intune & Defender, Microsoft Office 365, Windows Server 2016+, Linux, Virtual appliances, SQL Server,
Networking - LAN, vLAN, WAN, Fixed lines, Switches, Routers,
This is a 5 days a week role working on site to support computer users with troubleshooting, projects and BAU. The estimated salary for this role is £35,000 - £45,000 per annum.
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