Lettings Progressor

1 week ago

Reading, Reading, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time
About the Role

We are seeking a highly organized and detail-oriented Lettings Progressor to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our lettings team, you will be responsible for progressing tenancies across all sites, managing records, and maintaining high levels of customer service.

Key Responsibilities
  • Administer new tenancies and tenancy renewals to relevant deadlines, ensuring timely communication with tenants and internal stakeholders.
  • Maintain accurate records and databases, ensuring up-to-date information on tenancy applications and renewals.
  • Provide exceptional customer service, managing the move-in process and resolving any issues that may arise.
  • Manage the tenancy referencing process, ensuring all outstanding references are chased in a timely manner.
  • Deal with incoming enquiries, acting as the primary point of contact for customers during the referencing and pre-tenancy process.
  • Draft and issue tenancy documentation, taking up front payments, and setting up Direct Debits for ongoing rental payments.
  • Ensure compliance with all relevant processes, including issuing compliance documents to households ahead of their move-in date.
Requirements
  • Strong organizational and administrative skills, with experience in a similar public-facing, commercial environment.
  • Proven knowledge and experience of the London Lettings Market, including compliance and legal requirements.
  • Excellent diary/time management skills, with the ability to work under pressure and prioritize workload.
  • Outstanding customer service skills, with excellent verbal and written communication skills.
  • Demonstrable attention to detail and a collaborative team player, with the ability to inspire and motivate colleagues.
  • Proficient in MS Office Suite and lettings management systems.
  • A strict adherence to confidentiality regarding all forms of information and data.
What We Offer
  • A sociable and dynamic work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting your skills and experience.
  • The chance to work with a reputable and forward-thinking company, committed to making a positive impact.

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