Current jobs related to Lettings Progressor - Reading, Reading - DiSRUPT Recruitment Agency | B Corp

We are seeking a highly organized and detail-oriented Lettings Progressor to join our team at DiSRUPT Recruitment Agency | B Corp. As a Lettings Progressor, you will play a crucial role in progressing tenancies across all sites, ensuring timely and efficient management of applications, and maintaining high levels of customer satisfaction.

The successful candidate will be responsible for:

• Administering new tenancies and tenancy renewals to relevant deadlines, ensuring timely communication with tenants and internal stakeholders.
• Maintaining accurate records and databases, ensuring up-to-date information on tenancy applications and progress.
• Providing exceptional customer service, ensuring customer satisfaction levels are consistently high.
• Managing the tenancy referencing process, ensuring all outstanding references are chased in a timely manner.
• Dealing with incoming enquiries, acting as the point of contact for customers during the referencing and pre-tenancy process.
• Drafting and issuing tenancy documentation, taking up front payments, and setting up Direct Debits for ongoing rental payments.
• Maintaining and updating databases, ensuring the system is kept up to date with the status of each file and each deal is checked against the internal process prior to key release.
• Ensuring costs are minimized and income maximized by effective management of application process.
• Ensuring compliance with all relevant processes, including ensuring compliance documents are issued to each household ahead of their move-in date.

We are seeking a highly motivated and organized individual with:

• Strong administrative and organizational skills, gained within a similar public-facing, commercial environment.
• Proven knowledge and experience of the London Lettings Market, including compliance and legal requirements within the sector and Assured Shorthold Tenancy Legislation.
• Excellent diary/time management skills, with the ability to work to specified processes under pressure, prioritize workload, and deliver on targets while maintaining service levels in a fast-paced lettings environment.
• Outstanding customer service skills, both internally and externally, and excellent verbal and written communication skills.
• Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Proficient in presenting and interpreting information accurately and professionally.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• Excellent IT skills, including MS Office Suite and lettings management systems.
• A strict adherence to confidentiality regarding all forms of information and data.
• ARLA/Propertymark qualification desirable.

We offer a sociable and dynamic work environment, with opportunities for growth and development. Our office is based just opposite Reading train station, making it easily accessible by public transport. We also offer a range of benefits, including summer social events, Deliveroo Wednesdays, and a fun and inclusive team culture.