Current jobs related to Lettings Progressor - Reading, Reading - DiSRUPT Recruitment Agency | B Corp

We are seeking a highly organized and detail-oriented Lettings Progressor to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our lettings team, you will be responsible for progressing tenancies across all sites, managing records, and maintaining a database of live applications.

• Administer new tenancies and tenancy renewals to relevant deadlines, ensuring timely communication with tenants and internal stakeholders.
• Maintain customer satisfaction levels through effective management of the move-in process, ensuring regular communication and prompt issue resolution.
• Manage the tenancy referencing process, chasing outstanding references in a timely manner and ensuring all necessary documents are in place prior to move-in.
• Deal with incoming enquiries, acting as the primary point of contact for customers during the referencing and pre-tenancy process.
• Draft and issue tenancy documentation, taking up front payments, and setting up Direct Debits for ongoing rental payments.
• Maintain and update the database, ensuring the system is up-to-date with the status of each file and each deal is checked against internal processes prior to key release.
• Minimise costs and maximise income through effective management of the application process.
• Ensure compliance with all relevant processes, including the issuance of compliance documents to each household ahead of their move-in date.

• Strong organisational and administrative skills, with experience in a similar public-facing, commercial environment.
• Proven knowledge and experience of the London Lettings Market, including compliance and legal requirements.
• Excellent diary/time management skills, with the ability to work to specified processes under pressure, prioritise workload, and deliver on targets while maintaining service levels.
• Outstanding customer service skills, with excellent verbal and written communication skills.
• Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues.
• Proficient in presenting and interpreting information accurately and professionally.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• Excellent IT skills, including MS Office Suite and lettings management systems.
• A strict adherence to confidentiality regarding all forms of information and data.
• ARLA/Propertymark qualification desirable.

• A sociable and dynamic work environment, based just opposite Reading train station.
• Summer social events and team-building activities to unwind and connect with colleagues.
• Deliveroo Wednesdays, a mid-week pick-me-up tradition.