Hotel Operations Director

3 weeks ago


London, Greater London, United Kingdom Accor Full time
Overview:
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. As a leader in the hospitality industry, we pride ourselves on delivering exceptional service and exceeding expectations. Our team is passionate about developing and promoting talent, offering unwavering support and recognition to colleagues, as well as a competitive benefits plan.

Salary:
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

About the Role:
In this pivotal role, you will be responsible for ensuring the delivery of five-star luxury guest services, driving service enhancements, and building colleague engagement. You will oversee the performance of the rooms division, including Front Office, Concierge, Butlers, Housekeeping, Florist, and Beauty & Fitness.

Key Responsibilities:
• Lead the performance of the Rooms Division team, focusing on colleague training and development, problem resolution, coaching, succession planning, and accountability
• Analyze guest feedback, address quality concerns, and ensure effective follow-up
• Oversee the operation and integration of operating departments through department heads, ensuring a seamless and memorable guest experience
• Responsible for interviewing, training, and developing employees for effective resourcing and talent management
• Monitor and control labor costs, supplies, and equipment expenses, ensuring financial goals are met
• Collaborate with Reservations, Sales, and Front Office to maximize rate, occupancy, and total revenue

Requirements:
• 3-5 years' experience in a senior Department Head position within the Rooms Division
• Hospitality or business degree/diploma an asset
• Proven coaching skills, emotional intelligence, and ability to influence others
• Highly organized, attention to detail, planning, and results-oriented
• Good analytical skills, creative problem-solving, and adaptability in a changing environment

Benefits:
We offer a comprehensive benefits package, including a competitive salary, pension, life assurance, 31 days of holiday, cashback scheme, special rates at Accor hotels, free stay at The Savoy, 50% discount at bars and restaurants, laundry services, gym facility, employee assistance program, English language classes, colleague restaurant, and local discounts.

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