Hotel Operations Director

2 weeks ago

London, Greater London, United Kingdom Sea Containers London Full time
Overview

Sea Containers London is a vibrant lifestyle hotel based on London's iconic South Bank. With 359 bedrooms, award-winning food and drink outlets, and an electric atmosphere, we offer an unforgettable experience where glamour meets brutalism.

Job Summary

We are seeking a highly skilled Hotel Operations Director to lead our Rooms Division team in delivering exceptional guest experiences. This strategic leadership role requires a passionate hospitality professional with outstanding organizational skills and a commitment to maintaining the highest standards of service.

Responsibilities
  • Oversee the day-to-day operations of Front Office, Housekeeping, Guest Services, and Concierge departments, ensuring seamless execution and exceptional service delivery.
  • Lead and inspire a dedicated team, fostering a positive and collaborative working environment that promotes professional development.
  • Monitor guest feedback and implement strategies to enhance guest satisfaction, addressing concerns in a timely and effective manner.
  • Collaborate with Revenue Management to optimize room revenue through effective inventory management and pricing strategies.
  • Implement training programs to enhance the skills and knowledge of rooms division staff, conducting regular performance reviews and setting goals for continuous improvement.
  • Uphold and enforce quality standards in rooms division operations, conducting regular inspections to ensure cleanliness, orderliness, and compliance with brand standards.
Requirements
  • Strategic thinker with a passion for hospitality and exceptional organizational skills.
  • Strong leadership and communication skills, with the ability to inspire and motivate a team.
  • Proven track record of delivering excellent customer service and driving operational excellence.
  • Familiarity with industry-leading technology and systems, with the ability to adapt quickly to new tools and processes.
  • Demonstrated expertise in revenue management, inventory control, and pricing strategy.
Benefits
  • Competitive salary: £65,000 - £80,000 per annum.
  • Bonus structure aligned with company performance.
  • Comprehensive benefits package, including health insurance, life assurance, and employee assistance program.
  • Guest experience discounts, including dinner and drinks.
  • Five complimentary nights at any of our hotels per year.
  • Friends and family discounts across our hotels.
  • 50% discount in our restaurants and bars.
  • Discounts in our spa and cinema.
  • Quarterly employee award ceremony and company staff parties.
  • Perkbox offering retail discounts.
About Us

At Sea Containers London, we are committed to giving our employees the skills and support required to deliver extraordinary experiences and grow in their careers. We believe in investing in our teams and providing opportunities for development and progression.

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